Lockbox

United Community Bank provides a customized account receivables collection and deposit process that can save time and money. Your payments are received by our Lockbox service at a designated post office box.  The payments are retrieved, processed and deposited directly into your company bank account.  It reduces the costs associated with check processing, clearing, and mail float, allowing you to optimize your cash flow.  It's an ideal business solution for wholesale, retail and hybrid companies that combine both types of receivable payments. 

Contact a Treasury Management Representative
  • Multiple levels of security within the process safeguard your transactions and information
  • Receive real-time images of your transactions through sophisticated image capture and delivery systems to view each day's transactions
  • Meets your front-end processing and account receivable output needs
  • Implement more efficiencies in your business that save you money compared to an in-house process
  • Customize a solution that fits your unique needs
  • View our Lockbox tutorial

How do I update my email address?

PERSONAL ACCOUNTS: You can update your email address in online banking by clicking on “Change Email Address” from the “Options” menu. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

Who can I contact if I have questions?

Our customer support representatives are happy to assist you. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

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For more information, call our Business Service Professionals, Monday through Friday, 8:30 AM - 5:00 PM at 866-270-6100.