You can stop a Bill Payment through the Payment Activity link if the View, Change, or Delete option is still available. If it is not, you should contact customer support.
If the payment was sent as a regular paper check you will have to contact your local bank to request a stop. You can find out how the payment is sent by clicking on the View link under payment activity. Fees may apply.
For personal account questions and support, call us toll-free at 1-866-270-7100, Monday–Friday, 8:30am–6:00pm or email us at firstname.lastname@example.org.
For business account questions and support, call us toll-free at 1-866-270-6100, Monday–Friday, 8:30am–5:00pm, or email us at email@example.com
Important note regarding email inquiries:
In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact. If you would like a customer service representative to call you, please include your phone number and the best time to reach you.
For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.