Healthcare Remittance

United Community Bank partners with Medistreams to provide a streamlined claims process and payments system. This system ensures accuracy and efficiency by utilizing advanced integrated technology in claims processing which will reduce costs, improve collections and help eliminate write-offs.

Contact a Treasury Management Representative
  • Streamline your process by taking payments through Lockbox and converting the Explanation of Benefit (EOB) for each payment into a data file to match your claims electronically
  • Recognizes and extracts detailed pertinent information from the EOB
  • Eliminates data entry and ensures quick posting of accurate EOB data
  • Patient-level EOB views ensure fast secondary billing
  • Save time in posting payments and focus only on the payments that are different than expected
  • Automatically matches claims (837) and remit (835) files
  • Fully customized posting file for your practice management software system
  • Manage and archive all your documents online with enhanced denial identification and other tools 

How do I update my email address?

PERSONAL ACCOUNTS: You can update your email address in online banking by clicking on “Change Email Address” from the “Options” menu. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

Who can I contact if I have questions?

Our customer support representatives are happy to assist you. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

Resource Center

Get financial guidance anytime with our useful tools, educational articles and other valuable resources.

Financial Education

Financial Education

Calculators

Calculators

Customer Support

Customer Support

*Must have Lockbox service to use the healthcare remittance services.