Online Banking Support

Access key customer information for personal and business online banking.

Our customer support representatives are happy to assist you.

Online & Mobile Banking Support

Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support

Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries:

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.
 
For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

Technical Information

My IP: 54.224.202.184
My Browser: CCBot/2.0 (http://commoncrawl.org/faq/)

Send this to Personal Banking Support
Send this to Business Banking Support

Support Downloads

ACH Editor Icon
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Can I export financial information to Quicken or Quickbooks?

Yes, there is an Export function in the Transactions Menu.  We offer export capabilities for Quicken, Quickbooks and Comma Separated Files. 

Attention Business customers:
For other format capabilities review our Account Reconciliation service.

Can I transfer funds from CDs and IRA accounts to my checking and savings accounts?

No, you can only transfer between your checking, savings, and loan accounts.

How do I add/change the accounts that am viewing online?

Our customer support representatives are happy to assist you with adding or changing the accounts you access within online banking.

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

How do I apply for Business bill payment service?

To apply for Business Bill Pay, log in to Business Online Banking, select Bill Pay Enrollment at the bottom of the screen.  Review and agree to the terms and conditions then complete the application.  

Please allow one full business day for us to process your bill pay application.  You will receive an email from business online banking letting you know that your bill pay has been activated.  To access your bill pay screen you will log in to business online banking, then click on Management Tools, Bill Payments, and Get Started.

How do I enroll for Business Online Banking?

To enroll for Business Online Banking, click Enroll Now [link to business online banking page] and choose the plan that best meets your needs. Complete and submit the enrollment form. You will receive a phone call from our support team within 2 business days.

How do I update my email address?

PERSONAL ACCOUNTS: You can update your email address in online banking by clicking on “Change Email Address” from the “Options” menu. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries: 

In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

How do I update my mailing address?

Visit your local bank office to update your mailing address

How long are my statements and account history available online?

Transaction history and eStatements are available for 24 months within online banking. 

How secure is Online Banking?

United Community Bank maintains rigorous security standards and procedures regarding unauthorized access to customer information. We issue a unique Access ID and Password that identify the customer when logging on to Online Banking. These are mailed separately to the customer. In relation to technology, United uses the Secure Socket Layer (SSL) for transferring data and the highest type of encryption 128bit. SSL is the technology used to make sure that users establish sessions only with secure Internet sites. It protects data with (1) authentication, which ensures that the customer is actually communicating with the bank and not someone impersonating the bank, (2) encryption, the scrambling of transferred data so that account information cannot be intercepted and read by a third party, and (3) data integrity, the verification that the information sent by the customer to the bank has not been altered during the transfer.

I forgot my password.

Click on the “Forgot Password” link in the online banking login box. You will receive a temporary password at the email address you supplied when setting up the online service.  Log in again using the temporary password provide.  You will be prompted to change the password during the log in process. You may also contact customer support.

Please note: For your protection, your account will be 'locked out' after 3 invalid password attempts or an invalid answer to a challenge question. You will need to contact customer support to reset your password if your account has been locked.

What is the charge for Online Banking?

Our Personal Online Banking service is provided at no cost.

Our Basic Business Online Banking Plan is provided at no cost.  This plan includes one access ID and up to four accounts.

Our Premium Business Online Banking Plan is provided for $20.00 a month.  This plan includes up to three access IDs and up to six accounts.

Our Premium Plus Business Online Banking Plan is provided for $40.00 a month.  This plan includes unlimited access IDs and unlimited accounts.

What is the cut-off time for a transaction to be posted on the same day's business?

If you perform an Express Transfer by 6:00 pm, that transfer will process in that day's business. A Regular Scheduled Transfer will be processed the next business day.

What is the time frame for viewing the check images?

Check images will be available for a at least 12 months.

When enrolling for Online Banking, do I use all the numbers at the bottom of my check for my account number?

The following is an example of the numbers at the bottom of your check. You only need to enter the account number, highlighted in the area below when enrolling for Online Banking.

Image of check

Why am I asked to enter a security question and answer?

Your security question and answer are used as a security procedure to prevent someone other than you from calling Support regarding your account. When you enroll in Online Banking you will be prompted to choose three (3) challenge questions to answer. Be sure to set your security question and answer to something that no one else will know.

When will I need to answer a security question? When calling customer support for assistance with your account, you will be asked a security question and you will need to provide the correct answer in order to receive support. When logging in to online banking for the first time from any device, you will be asked a security question.  This is to help prevent someone other than yourself from accessing your information. Once you have provided the correct answer to your security question, you will be asked if you would like to register the computer you are using as a Personal computer or a Public computer.

Please note: For your security, if you use a computer that is registered as a Public computer, the system will ask you a challenge question. You will not be asked a challenge question when accessing online banking from a device that is registered as your Personal computer. You should only consider registering devices as “Personal Computers” that you use regularly and which are not available for public use.

Why am I seeing an error message when I try to log in?

Error messages such as 'Invalid Customer Security Code' and 'Information Missing or Invalid' will often display if there is a data entry error. The Access ID and password fields are case sensitive. Make sure your caps lock and number lock keys are not on and that you are using the correct case. If you still receive an error message, please contact customer support.
 

Our customer support representatives are happy to assist you. 

Online & Mobile Banking Support
Call us toll-free at 1-866-270-7100
Monday–Friday 8AM–7PM
Saturday 8AM–12PM
Or email us at onlinebanking@ucbi.com

Treasury Management Banking Support
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30AM–5PM
Or email us at ecorp@ucbi.com

Important note regarding email inquiries:

In order for us to assist you,

ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you.

For your security,

NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.