You can disable the lost/stolen device by logging in to personal online banking, selecting ‘Options,’ ‘Mobile Banking Profile,’ and ‘Manage Devices’. Locate the lost/stolen device on the list and choose to stop using this device.
You can also contact customer support to request a device be deactivated. You will need to provide your (or account holder’s) name and Personal Online Banking Access ID to deactivate a device.
Our customer support representatives are happy to assist you.
Call us toll-free at 1-866-270-7100, Monday–Friday, 8:30am–6:00pm or email us at firstname.lastname@example.org.
Important note regarding email inquiries:
In order for us to assist you,
ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact. If you would like a customer service representative to call you, please include your phone number and the best time to reach you.
For your security,
NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.