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United Community Bank and First Madison Bank have joined forces to expand their shared commitment to quality service throughout the Athens community. The combined bank will provide expanded access to the United Personal and Business banking products and services, while maintaining the customer focus and local decision-making you have come to expect. Together, we are excited to continue providing personalized financial solutions to you, our valued customers.
Q. Who is United Community Bank?
A. Since 1950, United Community Bank has been dedicated to providing best in class service to our customers as the foundation of every relationship. Known as “The Bank That SERVICE Built®,” we are committed to improving the lives of residents in the communities we serve through this philosophy of delivering exceptional banking service. We strive to provide valuable, convenient and innovative products and services with the attentive customer service you deserve.
Q. How will the merger impact me?
A. There will be no immediate effects for any First Madison Bank customers. You should continue to conduct your banking as you normally do and you will continue to experience the same great service from the local teams you know and trust.
Q. When did First Madison Bank begin its transition into United Community Bank?
A. On May 1, 2019, First Madison Bank officially became part of United Community Bank, having received all required approvals from banking regulators. Until the system integration of the two companies is completed in the summer of 2019, First Madison Bank will operate as a trade name of United Community Bank.
Q. Will my accounts still be FDIC insured?
A. If you do not have any pre-existing accounts with United Community Bank, then there is no change to your FDIC insurance coverage. If you do have accounts at both United Community Bank and First Madison Bank, the FDIC provides continuing separate insurance coverage for at least six months following the legal close on May 1, 2019.
Q. Will you continue to operate under the First Madison Bank name?
A. Initially yes; however, First Madison Bank will eventually begin operating under the United Community Bank name, with a full transition scheduled for the summer of 2019. The United Community Bank and First Madison Bank teams are working diligently in the background to make this transition as seamless as possible for you. As we prepare for the full transition this summer, you will see the United Community Bank name appear on some legal documents and contracts. However, you should continue to conduct your banking as you normally do. We will notify you in advance if any action is needed.
Q. Do I need to do anything right now with my accounts?
A. No, at this time there are no actions that need to be taken. You should continue to conduct your banking as you normally do. The United Community Bank and First Madison Bank teams are working diligently in the background to make this transition as smooth as possible. We will notify you in advance if any action is needed.
Q. Will I be notified of important changes impacting my accounts, including Online and Mobile Banking?
A. Yes, the United Community Bank and First Madison Bank teams are dedicated to you, our customer, and we will communicate as frequently as possible throughout this transition. Any account, online and/or mobile banking changes that may impact you will be communicated in advance of the change occurring.
Q. Who do I contact if I have questions about my accounts today or concerns going forward?
A. If you have any questions and/or concerns, you should contact your local First Madison Bank branch. Our teams are working closely together and your local First Madison team will continue to be your trusted resource.
Q. Will my branch remain open?
A. Yes. There is very little overlap of United Community Bank and First Madison Bank locations in the Athens community. You will continue to enjoy the same convenience and service from the team of bankers you know and trust, at the same locations.
Q. When can I conduct transactions at a United Community Bank branch?
A. Beginning Monday, August 19, 2019 you will be able to conduct transactions at a United Community Bank branch. Until then, please continue to conduct your banking as you normally do at one of the four (4) area First Madison Bank branch locations.
If you have any additional questions regarding the transition of your account(s) or need further clarification, please don’t hesitate to contact your local branch.