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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
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Welcome to United Community Bank

On Saturday, November 13, Aquesta Bank became United Community Bank.

With a shared commitment to quality service, the team members you know and trust are excited to assist you as part of the United family. Together, we will continue providing personalized financial solutions to you, our valued customers, along with expanded access to the United Personal and Business banking products and services. 

We understand you may have questions and we’re committed to keeping you informed. Below, you will find related information and resources, including a comprehensive Welcome Guide. 

Key Dates: What to Expect and When

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Online and Mobile Banking including Bill Pay

Wednesday, November 10

The Bill Pay service will be temporarily inaccessible from 5:00pm on Wednesday, November 10, until Monday, November 15, at 8:00am. Your Bill Pay payees and scheduled payments will be automatically transferred and processed, so there is no need for you to reenter the information.

Friday, November 12

The Aquesta Mobile Banking app will be turned off at 5:00pm on Friday, November 12, while we transition to a new and improved system. Mobile deposits made after 4:00pm will not be processed. The Aquesta Mobile Banking app should be deleted from all tablets and mobile devices after Friday, November 12.
 
The Aquesta Online Banking system will remain accessible in “view only” mode through the weekend. You will be temporarily unable to initiate transactions, including transfers, while in “view only” mode.

External transfers will not be processed after Friday, November 12. External accounts and future-dated transactions may need to be reestablished in the new United Online and Mobile Banking system before any external transfers can be processed.
 
Any future-dated and recurring internal transfers in Online Banking will convert to the new United Online and Mobile Banking system.

Monday, November 15

Beginning Monday, November 15, at 8:00am, visit ucbi.com to access the new United Online and Mobile Banking system.

Download the United Mobile App from the Apple or Google Play stores to access Mobile Banking.
 
If you use Online Banking Alerts, you will need to recreate them once you’ve signed in to the new Online Banking system. EBills within the Bill Pay service will need to be reestablished.



Debit Cards

Friday, October 22

If you currently have an Aquesta debit card(s), you will be mailed a new United Community Bank Mastercard® debit card(s). Please keep the card, but don’t use it until after Friday, November 12, at 6:00pm, continue using your current Aquesta debit card(s) until then.

Friday, November 12

Begin using your new United Community Bank Mastercard® debit card(s) beginning at 6:00pm on Friday, November 12. You will need to activate your new debit card and select a PIN prior to using it. Debit cards may be activated at your convenience prior to or after November 12 at 6:00pm by calling 800-992-3808.
 
Debit cards issued by Aquesta Bank may not be used after November 12 and should be safely discarded.

Monday, November 15

Provide your new debit card number to any merchants currently using your card as a payment method for recurring bills to begin using on Monday, November 15.



Statements and eStatements

Friday, November 12

You will be mailed an interim bank statement from Aquesta Bank with balance and transaction information through November 12, 2021. After that date, we will resume regular statement cycle dates.

Up to 24 months of eStatements and transaction history will be available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system on Sunday, November 14. Prior to Friday, November 12, you may find it beneficial to print or save existing documents that you may need to access at a later time.



24-Hour Telephone Banking

Friday, November 12

24-Hour Telephone Banking will be temporarily unavailable as of Friday, November 12, at 4:00pm and will remain unavailable Saturday and Sunday, November 13–14.

Monday, November 15

24-Hour Telephone Banking will be available as of 8:00am on Monday, November 15, by dialing 800-UCBANK1 (800-822-2651). The last four digits of your tax identification number will serve as your temporary PIN until you designate the PIN of your choice. You will be able to check your account balance, review your transactions, transfer funds, make a payment, report lost or stolen cards, and more.



Loan Account Number Change

Friday, October 22

Deposit account number(s) will remain the same. However, if you currently have a loan or line of credit with Aquesta Bank, your account number(s) will be updated to ensure it remains compatible with United Community Bank’s operating system. A letter will be mailed on October 22 that includes your new account number information.

Monday, November 15

Loan payments automatically drafted from an account at United Community Bank (formerly Aquesta Bank) will be automatically updated and no action is required. Beginning Monday, November 15, you can make your payment at any United Community Bank location or you can mail it to: United Community Bank, P.O. Box 249, Blairsville, GA 30514.
 
Your attention is required if your loan payment is being automatically drafted or issued from a different financial institution or Bill Pay service. Please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information to begin using on Monday, November 15:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
ABA #: 061112843

Online and Mobile Banking: Getting Ready

Beginning Monday, November 15 at 8:00am, you will enjoy a new online and mobile banking experience where you can view and manage your bank accounts right from your desktop, tablet, or smartphone.

To ensure that the transition to the new Online and Mobile Banking system is as smooth as possible, please take a few moments to read our tips to get ready.
Steps to Get Ready

Frequently Asked Questions

We've put together answers to some of the most frequently asked questions concerning the transition of your accounts. 
See All FAQs

About United

  • Founded in 1950, United provides a full range of banking, wealth management and mortgage services for relationship-oriented consumers and business owners. The company, known as “The Bank That SERVICE Built®,” has been recognized nationally for delivering award-winning service.
  • United has $19.5 billion in assets and over 170 locations in Florida, Georgia, North Carolina, South Carolina and Tennessee along with a national SBA lending franchise and a national equipment lending subsidiary.
  • In 2021, J.D. Power ranked United #1 in customer satisfaction with consumer banking in the Southeast, marking seven out of the last eight years United earned the coveted award. United was also named one of the "Best Banks to Work For" by American Banker in 2020 for the fourth year in a row based on employee satisfaction.
  • Forbes included United in its inaugural list of the World’s Best Banks in 2019 and again in 2020. Forbes also recognized United on its 2021 list of the 100 Best Banks in America for the eighth consecutive year.
  • United also received five Greenwich Excellence Awards in 2020 for excellence in Small Business Banking, including a national award for Overall Satisfaction. 

Resources

November 5, 2021: Quicken Conversion Instructions
November 5, 2021: Quickbooks Online Conversion Instructions
November 5, 2021: Quickbooks Desktop Conversion Instructions
November 5, 2021: Mint Conversion Information
October 18, 2021: Treasury Management Services Transition Guide

October 18, 2021: Debit Card Letter

October 14, 2021: United Community Bank Welcome Guide

October 14, 2021: Welcome Guide Intro Letter

October 14, 2021: Privacy Policy

October 14, 2021: Terms and Conditions

October 1, 2021: United Community Banks, Inc. Announces Completion of Merger With Aquesta Financial Holdings, Inc. and Aquesta Bank

September 14, 2021: Welcome Letter
May 27, 2021: United Community Banks, Inc. and Aquesta Financial Holdings Inc. Announce Merger Agreement

Help

If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local branch or call us at 800-UCBANK1 (800-822-2651).