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Online and Mobile Banking: Getting Ready

With United’s Online and Mobile Banking with Bill Pay, you can view and manage your bank accounts right from your desktop, tablet or smartphone.

Please note, your Bill Pay payees and scheduled payments will be automatically transferred to United, so there is no need for you to re-enter the information.
 

Step 1

When you go to log in to United's Online and Mobile Banking for the first time on or after Monday, November 15 at 8:00am, the following steps will help you get started:
1. Update your Internet browser. An updated browser is the gateway to a better and more secure online financial experience. It’s vital to use the most current version of your preferred browser. Please take time to update your browser now.
2. Update financial software. If you utilize financial software such as Quicken® or QuickBooks™, there will be additional steps to take to ensure you are able to continue to successfully download transactions from the new Online Banking system.
3. For Mobile Banking Users: Delete your Aquesta Mobile App from all devices.
 

Step 2

Beginning Monday, November 15, at 8:00am, go to ucbi.com
Enter your login ID, which will be the same Aquesta Bank username you used. Then, enter your Aquesta Bank Online Banking password when prompted and click “Log In.”
 

Step 3

Select your Secure Access Code delivery method
Choose where you would like us to deliver your Secure Access Code (SAC). A SAC is a temporary, one-time code used as a security method to prevent someone other than you from gaining access to your account. When logging in to Online Banking or the Mobile Banking App for the first time from an unrecognized computer or mobile device, you will be asked to select a “target” (text message or phone call, depending on what contact information we have on file for you) to receive your SAC. It will allow you to log in and register your computer or mobile device. The SAC is only valid for a limited period of time.

Note: Treasury Management clients that initiate wire transfers through Online Banking will be issued a Token Code in lieu of a SAC.
 

Step 4

Enter your SAC
Once you receive your SAC, enter it below. SACs are only valid for a limited time and cannot be reused.
 

Step 5

Set your new password
Change your password in the fields provided. Your new password must be at least eight characters long, but no more than 20 characters long. It must also contain a minimum of one lowercase letter and one number.
 

Step 6

Accept the Online Banking and Mobile Banking Terms and Conditions
Review and agree to the Online Banking and Mobile Banking Terms and Conditions associated with these services.

Download the United Mobile App!
The United Mobile App will need to be downloaded from the Apple or Google Play stores to continue accessing Mobile Banking. With the United Mobile App, you can bank from your iOS® or Android™ device. Visit ucbi.com/digital for additional information about downloading the United Mobile App or search for “United Community Bank” in the applicable app store.

Alerts:
If you use Online Banking Alerts, you will need to recreate them once you’ve signed in to Online and Mobile Banking.

Online and Mobile Banking Support

Phone: 800-UCBANK1 (800-822-2651)

Online Chat: Monday-Friday, 8:00am-6:00pm | Saturday, 9:00am-12:00pm

Financial Software Instructions: Mint, QuickBooks™ and Quicken® Users

If you are a user of Mint, QuickBooks or Quicken software, there are a few steps you’ll need to take to ensure a smooth transition to our new online and mobile banking system on November 13, 2021.

Below are transition instructions detailing the steps for impacted software programs.  
Within each instructional guide, you’ll see a reference to two Action Dates. Please use the following:
  • 1st Action Date: November 12, 2021
    • This is the action date your current platform will have the OFX connection disabled.
  • 2nd Action Date: November 15, 2021
    • This is the action date that you can connect to the new platform.
Please note: Services may be interrupted for up to 3-5 business days during this transition. We encourage you to download a QFX/QBO file during this outage. The following services may be temporarily unavailable during the outage:
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint
Please carefully review your downloaded transactions after completing the transition instructions to ensure no transactions were duplicated or missed on the register during the transition process.

Help

If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local bank team or call us at 800-UCBANK1 (800-822-2651).