Skip to main content
Why United
Why United
WHY UNITED
Locations
Help
Contact
Exit Mobile
CONTACT
Search
contact-exit

Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
Schedule an Appointment
MENU

Commercial Banking Solutions

Getting down to business.

You and your business are important to us, and we take your success seriously. That’s why we have such a diverse service offering to ensure your business has what it needs to succeed. 

Asset-Based Lending

We have flexible options that allow you to maximize your liquidity, strengthen your business's financial position and set you up for success in times of growth, mergers and acquisitions.
Contact Us Now

Renewable Energy Financing

As the renewable energy industry continues to expand, we have the lending experience and expertise to help finance your solar, battery storage or energy efficiency projects.
Learn More Now

Senior Care Lending

When your business is less about real estate, and more about helping people out at a time when they need it most, we’re here to help you.
Learn More Now

501(c)(3) Lending

When your business does well, it makes us happy. When your business does good, we couldn’t be happier. We’re here if your non-profit needs assistance.
Learn More Now

Municipal Financing

Keeping it local is a way of life in our community. In fact, we provide various loan products that help your community access the financing you need to reach your goals and improve the lives of your residents.
Contact Us Now

Syndicated & Participated Loans

When there is no end in sight for your company’s growth, we still have what it takes to ensure your journey runs smoothly. There is no task too big.
Contact Us Now

New Market Tax Credits

Revitalize your towns and cities through the power of investment, community development and economic growth.
Contact Us Now

Connect with a Commercial Banker in Your Industry

Meet Your Local Commercial Banker

Get in touch. 

Ready to team up with our experts? Just have questions about our products and services? We'd love to hear from you.
Preferred Contact Method:

Cash Management

Your business is unique. Your Cash Management Services should be too. We specialize in providing the tools you need to efficiently manage the finances of your business and save you time and money.
Learn More

Business Savings Accounts

Turn your business' rainy days into a full blown windfall with a savings account that safeguards your money and allows for constant access to your funds.
Learn More
 

Calculators

Should I buy or lease equipment?

How much do I need to start my business?

How long will it take to repay my loan?

What term should I choose for my loan?

Frequently Asked Questions

Who do I contact if I have questions about my business loan?

Stop by one of our locations near you to speak with a loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

I’m switching my hazard insurance to a different company. What do I do?

You need to let us know as soon as possible by fax or mail at the address below that you’ve changed insurance companies.  Please include your name, address, and loan number, along with the new policy information.

Mail:
United Community Bank
ISAOA/ATIMA
P O Box 7092
Troy, MI 48007-7092 

Fax: 1-248-710-1630

You may also submit your insurance policy online at expressinsuranceinfo.com/3076927

Please ensure that the mortgage clause on the new policy matches the name and address above. 

What number do I call if I have a question about my insurance?

Please call our Insurance Department at 1-888-801-6590 for questions about an insurance notice or if you change insurance providers.

What SEC code should I use when originating ACH transactions?

When you originate ACH, you are directed to select a three-character code that identifies the recipient of the transaction. Please be sure you’re selecting the correct SEC code:

  • Select PPD if the recipient is a person or consumer and written authorization is obtained.
  • Select CCD if the recipient is a company or organization and written authorization is obtained.

Didn't find what you are looking for?

View All FAQs  or  Contact Us.

Learning Center

Rising Rates & Starting Your Business
We’ve all heard that rates are rising. But what does this mean for your business?
 
In an environment like this, it’s important to take a step back and look at the big picture. Both for the prime rate itself and for your business.
Read Article

Tips for Your Business’s Next Build

By Jason Sleeman, National Craft Beverage Lender

As you probably know, construction is currently expensive and slow. We’ve seen recent projects double in cost from initial plans. Timeframes for getting architecture drawings and GC contracts have been up to 90-120 days. With all of this in mind, there are a few things you can do to ensure your next project is a success.
 
Read Article

Tips to Protect Your Mobile Identity
We do pretty much everything on our mobile devices—buy groceries, schedule the bug guy, pay bills, even date. Keeping your information secure is more important than ever. Use these tips to protect yourself against mobile device fraud.
Read Article
View All Posts