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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
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Accounts Payable Services

Get In Touch

A penny earned... and paid.

Enjoy convenient access to your money and never be left in the dark. When you streamline your payment processes with us, you'll save time, money and headaches.
ACH Origination icon

ACH Origination

Electronically pay employees and vendors while managing your company’s transactions more efficiently on your schedule with our ACH services.
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Business Debit Cards

With a MasterMoney Easy Savings® debit card, you'll get on-the-go access to your money plus special savings opportunities! It's a win-win for your bank account.
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Direct Deposits

Simplify your life and automate your payroll with direct deposit. Checking, savings, United customer or not, we'll make sure the right person gets their money.
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Payroll Services

We've teamed up with Heartland Ovation, Inc. to bring you the best payroll solutions at a special United customer discounted rate. Plus, you'll get it all at a special discount!
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Purchasing Card

Take control of your corporate spending. Decrease costs on check processing, invoices and purchase orders, and manage your transactions with this innovative payment solution.
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Tax Payments

We can't do anything about tax rates, but we can help you submit your state and federal tax payments online easily and securely.
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Wire Transfers

Easily move money from your United Community Bank account in a cost-effective way with our Wire Transfer service.
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Business Bill Pay

Online Bill Pay with United Community Bank allows you to stay on top of your monthly finances. Having your bills linked to your bank account enables you to electronically write checks and send payments in one place.
Learn More

Contact our Treasury Management Team

Fill out the form below, call 1-866-270-6100, or email TreasuryMgmt@ucbi.com to get in contact with the Treasury Management Services team. 

Preferred Contact Method:
Current Customer?:

Frequently Asked Questions

Who do I contact if I have questions about my business loan?

Stop by one of our locations near you to speak with a loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

I’m switching my hazard insurance to a different company. What do I do?

You need to let us know as soon as possible by fax or mail at the address below that you’ve changed insurance companies.  Please include your name, address, and loan number, along with the new policy information.

Mail:
United Community Bank
ISAOA/ATIMA
P O Box 7092
Troy, MI 48007-7092 

Fax: 1-248-710-1630

You may also submit your insurance policy online at expressinsuranceinfo.com/3076927

Please ensure that the mortgage clause on the new policy matches the name and address above. 

What number do I call if I have a question about my insurance?

Please call our Insurance Department at 1-888-801-6590 for questions about an insurance notice or if you change insurance providers.

What SEC code should I use when originating ACH transactions?

When you originate ACH, you are directed to select a three-character code that identifies the recipient of the transaction. Please be sure you’re selecting the correct SEC code:

  • Select PPD if the recipient is a person or consumer and written authorization is obtained.
  • Select CCD if the recipient is a company or organization and written authorization is obtained.

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