Skip to main content
Why United
Why United
WHY UNITED
Locations
Help
Contact
Exit Mobile
CONTACT
Search
contact-exit

Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
Schedule an Appointment
MENU

Accounts Payable Services

Get In Touch

A penny earned... and paid.

Enjoy convenient access to your money and never be left in the dark. When you streamline your payment processes with us, you'll save time, money and headaches.
ACH Origination icon

ACH Origination

Electronically pay employees and vendors while managing your company's transactions more efficiently with our ACH services.
Contact Us Today
debit card icon

Business Debit Cards

With a MasterMoney Easy Savings® debit card, you'll get on-the-go access to your money plus special savings opportunities! It's a win-win for your bank account.
Learn More
direct deposit icon

Direct Deposits

Simplify your life and automate your payroll with direct deposit. Checking, savings, United customer or not, we'll make sure the right person gets their money.
Contact Us Today
payroll services icon

Payroll Services

We've teamed up with Heartland Ovation, Inc., in Alpharetta, GA, to bring you the best payroll solutions on the market. Plus, you'll get it all at a special discount!
Contact Us Today
purchasing card icon

Purchasing Card

Take control of your corporate spending with One Card. Decrease costs on check processing, invoices and purchase orders, and manage your transactions with this innovative payment solution.
Contact Us Today
tax payments icon

Tax Payments

We can't do anything about tax rates, but we can help you submit your state and federal tax payments online easily and securely.
Log into Online Business Banking
Wire Transfers Origination icon

Wire Transfers

Easily move money to and from your United Community Bank account in a cost-effective way with our Wire Transfer service.
Log into Online Business Banking
zero balance accounting icon

Zero Balance Accounting

When you link your company's accounts, we'll net the balance of each subsidiary account to the main account once your daily banking transactions have posted.
Contact Us Today

Meet the Team

VicCordone Image

Vic Cordone

Vice President, Regional Treasury Solutions Consultant

864-918-2762
EmilyDixon Image

Emily Dixon

Vice President, Regional Treasury Solutions Consultant

912-662-7201
KenitraNeary Image

Kenitra Neary

Vice President, Regional Treasury Solutions Consultant

706-974-9014
WillWard Image

Will Ward

Vice President, Regional Treasury Solutions Consultant

770-715-8720

Frequently Asked Questions

Who do I contact if I have questions about my business loan?

Stop by one of our locations near you to speak with a loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

I’m switching my hazard insurance to a different company. What do I do?

You need to let us know as soon as possible by fax or mail at the address below that you’ve changed insurance companies.  Please include your name, address, and loan number, along with the new policy information.

Mail:
United Community Bank
ISAOA/ATIMA
P O Box 7092
Troy, MI 48007-7092 

Fax: 1-248-710-1630

You may also submit your insurance policy online at expressinsuranceinfo.com/3076927

Please ensure that the mortgage clause on the new policy matches the name and address above. 

What number do I call if I have a question about my insurance?

Please call our Insurance Department at 1-888-801-6590 for questions about an insurance notice or if you change insurance providers.

What SEC code should I use when originating ACH transactions?

When you originate ACH, you are directed to select a three-character code that identifies the recipient of the transaction. Please be sure you’re selecting the correct SEC code:

  • Select PPD if the recipient is a person or consumer and written authorization is obtained.
  • Select CCD if the recipient is a company or organization and written authorization is obtained.

Didn't find what you are looking for?

View All FAQs  or  Contact Us.

Learning Center

5 Ways to Prepare for a Baby Financially
If you’re growing your family, congratulations are in order. You’re embarking on an exciting adventure. Taking some time to plan for the financial realities can go a long way toward putting your money where it will matter most in this new stage of life.
Read Article

Debt Paydown: What’s the Plan?
The amount of credit card debt consumers owe rose 13% this year, according to The Federal Reserve Bank of New York. Auto loans and mortgages also trended up. Even still, many have found ways to pay down their debt while making ends meet. Use these tips and tools to create your own debt paydown plan.
Read Article

Maximizing Your FDIC Insurance Coverage
You may be wondering, especially with recent headlines, if your money is covered—and what would really happen if your bank were to fail. As a customer of United Community Bank, no matter what happens, your deposits are covered by the FDIC up to the maximum allowed by law. 
 
Read Article
View All Posts