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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
Schedule an Appointment
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Accounts Receivable Services

Get In Touch

No maydays on paydays.

These quick and secure services match the pace of your day so you can stop stressing and stay focused on the success of your business. 
ACH Origination icon

ACH Origination

Use ACH to collect payments from customers or concentrate cash between multiple bank accounts.
Contact Us Today
merchant services icon

Merchant Services

Now you can accept payments from credit and debit cards and provide the payment flexibility your customers expect.
Learn More
remote deposit capture

Remote Deposit Capture

Save yourself a trip to the branch. Deposit checks securely into your account without ever leaving work.
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smart safe icon

SmartSafe

Streamline your deposit process by using SmartSafe to manage your cash capture onsite. Deposit cash into your UCBI safe and receive account credit on the same business day.
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lockbox icon

Lockbox Services

Enhance the collection of paper-based payments with automatic imaging and data collection and same-day funds availability to improve your cash flow.
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healthcare remittance icon

Healthcare Remittance

Streamline your claims process and payments system. When you use our Healthcare Remittance Service in conjunction with our Lockbox Service, you'll increase accuracy and efficiency, reduce costs, improve collections and eliminate write-offs.
Contact Us Today
autobooks icon

Autobooks1

Create and send a great-looking invoice in minutes. Delight your customers with easy online payment options. You’ll be able to see who paid their invoice, and who is past due.
Learn More

Contact our Treasury Management Team

Fill out the form below, call 1-866-270-6100, or email TreasuryMgmt@ucbi.com to get in contact with the Treasury Management Services team. 

Preferred Contact Method:
Current Customer?:

Incoming Wire Transfer Instructions

Incoming Domestic Wire Transfer
Provide the originating financial institution with the following wire instructions:
Wire Funds to: United Community Bank
Address: 125 Highway 515 East
                   Blairsville, GA 30512
Routing number: 061112843
For Credit to: Your account number and name exactly as it appears on your account
Please allow 24 hours for a domestic wire transfer to credit to an account. The domestic incoming wire fee is $14.
 
Incoming International Wire Transfer
Provide the originating financial institution with the following wire instructions:
Wire Funds to: United Community Bank
Address: 125 Highway 515 East
                   Blairsville, GA 30512
SWIFT BIC: UCOUUS33
For Credit to: Your account number and name exactly as it appears on your account
Please allow up to 7 days for an international wire transfer to credit to an account. The international incoming wire fee is $14. Currency conversion exchange rates may apply.
 
 

Frequently Asked Questions

Who do I contact if I have questions about my business loan?

Stop by one of our locations near you to speak with a loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

I’m switching my hazard insurance to a different company. What do I do?

You need to let us know as soon as possible by fax or mail at the address below that you’ve changed insurance companies.  Please include your name, address, and loan number, along with the new policy information.

Mail:
United Community Bank
ISAOA/ATIMA
P O Box 7092
Troy, MI 48007-7092 

Fax: 1-248-710-1630

You may also submit your insurance policy online at expressinsuranceinfo.com/3076927

Please ensure that the mortgage clause on the new policy matches the name and address above. 

What number do I call if I have a question about my insurance?

Please call our Insurance Department at 1-888-801-6590 for questions about an insurance notice or if you change insurance providers.

What SEC code should I use when originating ACH transactions?

When you originate ACH, you are directed to select a three-character code that identifies the recipient of the transaction. Please be sure you’re selecting the correct SEC code:

  • Select PPD if the recipient is a person or consumer and written authorization is obtained.
  • Select CCD if the recipient is a company or organization and written authorization is obtained.

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1United Community Bank (“United”) is pleased to offer digital invoicing and payment technology services through Autobooks, Inc. (“Autobooks”), a third-party provider of online accounting services.  By providing your contact information, you consent to be contacted by a representative with Autobooks. United, its subsidiaries, and its affiliates are not affiliated with Autobooks. The services referenced herein are provided exclusively by Autobooks. Customer’s use of such services is solely at customer’s election and is subject to Autobooks’s terms of use in all respects. Certain restrictions and fees apply for use of the service. United and its employees may be entitled to receive fees and incentives from Autobooks based on United’s customer’s use of these services. Autobooks may have privacy and security policies that are different from United’s Privacy Policy and Security Statement. You should review the Autobooks terms of use and the privacy and security policies on the Autobooks website before you provide personal or confidential information.  Please refer to the Autobooks website for its statement on security and compliance. Note: Payments initiated through Autobooks products typically post to your United account in 1-2 business days; longer delays may apply in certain instances