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Welcome to the United Community Bank Family

First Madison Bank Joins Forces With United Community Bank

United Community Bank and First Madison Bank have joined forces to expand their shared commitment to quality service throughout the Athens community. The combined bank will provide expanded access to the United Personal and Business banking products and services, while maintaining the customer focus and local decision-making you have come to expect. Together, we are excited to continue providing personalized financial solutions to you, our valued customers. 
 

We understand you may have questions and we’re committed to keeping you informed as this transition progresses. Below, you will find related information and resources, including a comprehensive Products and Services Guide to assist you through this transition.

Getting Ready

In preparation for the transition to United’s Online and Mobile Banking, there are a few simple steps you should take to prepare:

1. Verify Your Email Address. It's important that we have your most up-to-date email address on file, so that we can communicate with you and send your new Secure Access Code for signing in to United’s Online and Mobile Banking. 


To update your email address, follow the steps below:
  • Log in to your First Madison Online Banking account
  • At the top of your screen, select the “Self Service” tab, then “User Information” in the dropdown menu
  • You should then see your user information on file. If it is not current or you prefer a different address, you may click the pencil icon to change the information or the ‘+’ icon to add information.

‚Äč2. Confirm Your Browser Is Current. An updated browser is the gateway to a better and more secure online financial experience. It's vital to use the most current version of your preferred browser when you go to access United’s Online and Mobile Banking. Additionally, for those using Internet Explorer, you will need to ensure that it is not running in Compatibility Mode. Contact us during business hours at 1-800-822-2651 if you need further assistance. For inquiries, you may also contact us. 
 

3. Update Financial Software. If you utilize financial software such as Quicken® or QuickBooks™, there will be some additional steps to take to ensure you are able to continue to successfully download transactions from United’s Online and Mobile Banking system. Review our Financial Software Conversion Guide  instructions to learn how.

Online and Mobile Banking

What to Expect

You may begin using United’s Online and Mobile Banking on Sunday, August 18, 2019 at 5:00pm.

To ensure a smooth transition to United’s Online and Mobile Banking, please take a few moments to review these tips to prepare:

  1. Verify Your Email Address
  2. Confirm Your Browser Is Current
  3. Update Financial Software

When you log in to United’s Online and Mobile Banking for the first time on or after Sunday, August 18 at 5:00pm, the following steps will help you get started:

  1. Enter your Login ID and password, which will be the same First Madison Bank username and password you currently use, then click on the “Log in” button.
  2. Choose where you would like us to deliver your Secure Access Code (SAC). A Secure Access Code (SAC) is a temporary, one-time code that will help us identify you and your device. It will allow you to log in to Online Banking and register your device. The SAC is only valid for a limited period of time.
  3. Once you receive your SAC, enter it on the screen when prompted. Please remember, SACs are only valid for limited time and cannot be reused.
  4. Set your new password. Change your password in the fields provided. Your new password must be at least 8 characters long, but no more than 20 characters long. It must also contain a minimum of one lower case letter and one number.
  5. Accept the Terms and Conditions. Review and agree to the Online and Mobile Banking terms and conditions associated with these services.
 

 

Next Steps and Reminders

Exploring Online Banking. Once logged in, explore the enhanced features and functionality of United’s Online and Mobile Banking, including mobile deposit, eStatements, Personal Financial Management and more. Learn more: Personal | Business

Using Bill Pay. Your Bill Pay payees and scheduled payments will be automatically transferred to United, so there is no need for you to re-enter the information.

Recreating Alerts. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into United’s Online and Mobile Banking.

[Heading 3] Accessing United's Mobile Banking App
 

With Mobile Banking from United, you can bank anywhere, 24/7 from your iOS® or Android™ device. Visit your preferred app store or select one of the app store badges below to download United's Mobile Banking app today.
 

If your device isn’t an iOS® or Android™, you can always access online banking at ucbi.com via your HTML5-compatible mobile browser.

Milestone Dates

Friday, July 26

We will mail your new United Community Bank Debit Card(s). Please keep the card, but don’t use it until after Friday, August 16 at 6:00pm. Continue using your First Madison Bank card(s) until then.
 

Wednesday, August 14

First Madison Bank’s Mobile Banking Bill Pay service will be turned off at 6:00pm on Wednesday, August 14. Bill Pay will be available in Online Banking until Thursday, August 15 at 3:00pm.
 

Thursday, August 15

First Madison Bank’s Online Bill Pay service will be turned off at 3:00pm on Thursday, August 15, with no access until Sunday, August 18 at 5:00pm. Your Bill Pay payees and scheduled payments will be automatically transferred to United Community Bank, so there is no need for you to re-enter the information.
 

Friday, August 16

First Madison Bank’s Online and Mobile Banking service will be turned off at 4:00pm on Friday, August 16, with no access until Sunday, August 18 at 5:00pm. You will need to activate your new United Community Bank Debit Card and select a PIN prior to using it beginning at 6:00pm on Friday, August 16. To do this, call 1-800-992-3808. You will receive a final bank statement from First Madison Bank dated August 16. After that date, all account statements will be provided by United Community Bank.
 

Saturday, August 17

Your account(s) will transition from First Madison Bank to United Community Bank beginning Saturday, August 17.
 

Sunday, August 18

Visit ucbi.com or download our Mobile Banking app from the Apple or Google Play stores to begin using United Community Bank’s Online and Mobile Banking service with Bill Pay. The service will be available beginning at 5:00pm on Sunday, August 18. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into Online Banking.
 

Monday, August 19

Beginning Monday, August 19, provide your new debit card number to any merchants currently using your card as a payment method for recurring bills. Your routing number will change to 061112843. Please do not use the new routing number prior to August 19. Your direct deposits and automatic payments will continue to be processed in the same manner as they are now. There is no action you need to take.

Debit Cards 

We will mail your new United Community Bank Debit Card(s) on Friday, July 26. Please keep the new card, but don’t use it until after Friday, August 16 at 6:00pm. Continue using your First Madison Bank Debit Card(s) until then.

As a reminder, there are a few key steps you’ll want to take once you receive your United Community Bank Debit Card(s):

  • Step 1: Activate your card. You will need to activate your new United Community Bank Debit Card (on or after Friday, August 16 at 6:00pm) and select a PIN prior to using it. To do this, call 1-800-992-3808.
  • Step 2: Update your payment information. Beginning Monday, August 19, provide your new debit card number to any merchants currently using your card as a payment method for recurring bills.

Frequently Asked Questions

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Statements

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Online and Mobile Banking

What web browser do I need to use to access United's Online Banking?

Your security is our top priority. But we need your help.

To ensure that your financial information is secure whenever you use the Internet, we’re asking you to take a few minutes right now to make sure you’re using the most current version of your Web browser. That’s because the browser—the software application that lets you surf the Web—also plays a huge role in protecting you and the data you choose to share when you’re online. The most common browsers are Microsoft Internet Explorer®, Mozilla Firefox®, Google Chrome™ and Safari®.

As online fraud and theft evolves, browsers must become more secure with each new version. That’s why companies that provide Web browsers continually release patches to stay one step ahead of fraudsters. So it’s vital that individual users, like you, routinely apply the upgrades to stay protected-on your smartphone, tablet and computer.

Always using a current Web browser is vital to keeping the information you share and the sites you visit secure. This includes the financial information you view and exchange while using Online Banking. Knowing you’re using the most current version is one of the best ways to give yourself peace of mind.

There are many versions in use today that provide adequate protection. If you’re using any of these you’re in great shape:

Android Mobile Operating System (OS): version 5.0 (Lollipop) and higher are supported
Microsoft Internet Explorer® 11.0 or higher supported only through January 14, 2020. Please update your browser before that time for a secure online banking experience.
Microsoft Edge: all versions supported
Google Chrome™ 38.0 or higher
Mozilla Firefox® 27 or higher
Apple Desktop Safar version 7 and higher for OS X 10.9 (Mavericks) and higher
Apple Mobile Safar version 5 and higher for iOS 5 and higher

If you’re unsure which version you’re using, please refer to the browser identifier on our support page which displays the browser you are currently using to access this page. You may also check with the browser provider to make sure it’s current. To do this, simply visit the website of your preferred provider and navigate to their updates/patches.

If you have questions or need assistance updating your browser, please contact us during business hours at 1-800-822-2651.

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Loans and Lines of Credit

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Overdraft Management Options

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About Us

Founded in 1950, United has $12.5 billion in assets operating with 147 offices across Georgia, North Carolina, South Carolina and Tennessee. United is consistently recognized for outstanding customer service; In 2018, United claimed the top ranking for overall customer satisfaction in the J.D. Power U.S. Retail Banking Satisfaction Study™ as highest ranked in the Southeast region for the fifth consecutive year. In 2019, Forbes included United on their list of the top 100 Best Banks in America for the sixth consecutive year.

The combination of these two banks will enhance United's position in the fast-growing Athens metropolitan area and will provide a unique opportunity for United to offer its expanded product line to First Madison Bank customers. The two banks have customer-centric community banking philosophies that, combined, will provide the resources of a larger institution and expanded customer access to commercial, retail and investment products and services.

In need of a helping hand?

If you have any additional questions regarding the transition of your account(s) or need further clarification, please don’t hesitate to contact your local branch.