Progress Bank joins forces with United Community Bank.

United Community Bank (“United”) and Progress Bank (“Progress”) have joined forces to expand their shared commitment to helping clients throughout Alabama and the Florida Panhandle realize their financial goals, expand their businesses, and plan for their futures. The combined bank will provide you with expanded access to United’s personal banking, business banking, and wealth management solutions while maintaining the client focus and local decision making you have come to expect.
 
As a Progress client, we understand you may have questions, and we are committed to keeping you informed with clear and frequent communications throughout the transition process.
 
Below you will find related information and resources, including a list of key dates and what to expect, as well as a United Community Bank Welcome Guide detailing important information about the transition of your accounts over the weekend of April 15-17, 2023. We will continue to update you through a variety of direct communications and general public announcements as more information becomes available.
 
Should you have additional questions at this time, please do not hesitate to contact us.
 

Online and Mobile Banking: Getting Ready

Beginning Monday, April 17, at 7:00am CT, you will enjoy a new online and mobile banking experience where you can view and manage your bank accounts right from your desktop, tablet, or smartphone. 
 
To ensure that the transition to the new online and mobile banking system is as smooth as possible, please take a few moments to read the following tips to get ready:

1. Update your Internet browser. An updated browser is the gateway to a better and more secure online financial experience. It is vital to use the most current version of your preferred browser. Update your browser now.
2. Update your email address, telephone number, and mobile number within your current Progress online banking system. It’s important we have this information so we can communicate with you about the planned upgrade, including sending your new Secure Access Code (SAC) so you can sign in to the United online banking system.
3. Update financial software. If you utilize financial software such as Quicken® or QuickBooks™, there will be additional steps to take to ensure you are able to continue to successfully download transactions from the new online banking system. Review Financial Software Transition Guides. 
4. Replace your mobile banking app. Delete your Progress Bank mobile app from all devices after Friday, April 14. You may download and begin using the new United mobile app on Monday, April 17.

Key Dates: What to Expect and When

Online and Mobile Banking Including Bill Pay 

Thursday, March 30

The People Pay service will no longer be available to send or receive payments beginning at 2:00pm CT on Thursday, March 30.
 

Thursday, April 13

The Bill Pay service will be temporarily inaccessible from 5:00pm CT on Thursday, April 13, until Monday, April 17, at 7:00am CT. Your Bill Pay payees and scheduled payments will be automatically transferred and processed, so there is no need for you to re-enter the information.

Friday, April 14

Online banking and mobile banking apps will be temporarily turned off at 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT while we transition to a new and improved system. Mobile Deposit will be temporarily inaccessible from 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT. The Digital Receipts service in mobile banking will no longer be available beginning at 3:00pm CT on Friday, April 14. This product is not offered at United, so please download any needed receipt images and information prior to this date for your records. The Progress mobile banking app(s) should be deleted from all tablets and mobile devices after Friday, April 14. Any future-dated and recurring internal transfers in online banking will convert to the new United Online and Mobile Banking system.

Monday, April 17

Beginning Monday, April 17, at 7:00am CT, visit ucbi.com to access the new United Online and Mobile Banking system. Instructions are provided beginning on page 12 of the United Community Bank Welcome Guide. Download the United mobile app from the Apple or Google Play store to access mobile banking. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into the new online banking system. eBills within the Bill Pay service will need to be re-established.

 

Debit Cards

Monday, March 27

If you currently have a Progress debit card, you will be mailed a new United Community Bank Mastercard® debit card(s). Please keep the card(s), but don’t use it until after 5:00pm CT on Friday, April 14. Continue using your current Progress debit card(s) until then.

Friday, April 14

Begin using your new United Community Bank Mastercard® debit card after 5:00pm CT on Friday, April 14. You will need to activate your new debit card and select a PIN prior to using it. Debit cards may be activated at your convenience prior to or after April 14 at 5:00pm CT by calling 1-800-992-3808. Debit cards issued by Progress Bank may not be used after April 14 and should be safely discarded.

Monday, April 17

Provide your new debit card number to any merchants currently using your card as a payment method for recurring bills to begin using on Monday, April 17.

 

Statements and eStatements

Friday, April 14

You will be mailed an interim bank statement from Progress Bank with balance and transaction information through April 14, 2023. After that date, we will resume regular statement cycle dates.

Up to 24 months of eStatements and transaction history will be available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system on Monday, April 17. Prior to Friday, April 14, you may find it beneficial to print or save existing documents that you may need to access at a later time.

 

Loan Account Number Change

Deposit account number(s) will remain the same. Most loan or line of credit account numbers will also remain the same. However, you will receive a new account number if you currently have a loan or line of credit with Progress Bank that is not compatible with United Community Bank’s operating system. If this occurs, you will receive a letter from the bank with your new account number information.

Monday, April 17

Loan payments automatically drafted from an account at United Community Bank (formerly Progress Bank) will be automatically updated and no action is required. Beginning Monday, April 17, you can make your payment at any United Community Bank location, or you can mail it to:  
Your attention is required if your loan payment is being automatically drafted or issued from a different financial institution or Bill Pay service. Please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information to begin using on Monday, April 17:

Help

If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local Progress team or call us at1-800-UCBANK1(1-800-822-2651).