Key Dates: What to Expect and When
Online and Mobile Banking Including Bill Pay
Thursday, March 30
The People Pay service will no longer be available to send or receive payments beginning at 2:00pm CT on Thursday, March 30.
Thursday, April 13
The Bill Pay service will be temporarily inaccessible from 5:00pm CT on Thursday, April 13, until Monday, April 17, at 7:00am CT. Your Bill Pay payees and scheduled payments will be automatically transferred and processed, so there is no need for you to re-enter the information.
Friday, April 14
Online banking and mobile banking apps will be temporarily turned off at 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT while we transition to a new and improved system. Mobile Deposit will be temporarily inaccessible from 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT. The Digital Receipts service in mobile banking will no longer be available beginning at 3:00pm CT on Friday, April 14. This product is not offered at United, so please download any needed receipt images and information prior to this date for your records. The Progress mobile banking app(s) should be deleted from all tablets and mobile devices after Friday, April 14. Any future-dated and recurring internal transfers in online banking will convert to the new United Online and Mobile Banking system.
Monday, April 17
Beginning Monday, April 17, at 7:00am CT, visit ucbi.com to access the new United Online and Mobile Banking system. Instructions are provided beginning on
page 12 of the United Community Bank Welcome Guide. Download the United mobile app from the Apple or Google Play store to access mobile banking. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into the new online banking system. eBills within the Bill Pay service will need to be re-established.
Debit Cards
If you currently have a Progress debit card, you will be mailed a new United Community Bank Mastercard® debit card(s). Please keep the card(s), but don’t use it until after 5:00pm CT on Friday, April 14. Continue using your current Progress debit card(s) until then.
Friday, April 14
Begin using your new United Community Bank Mastercard® debit card after 5:00pm CT on Friday, April 14. You will need to activate your new debit card and select a PIN prior to using it. Debit cards may be activated at your convenience prior to or after April 14 at 5:00pm CT by calling 1-800-992-3808. Debit cards issued by Progress Bank may not be used after April 14 and should be safely discarded.
Monday, April 17
Provide your new debit card number to any merchants currently using your card as a payment method for recurring bills to begin using on Monday, April 17.
Statements and eStatements
Friday, April 14
You will be mailed an interim bank statement from Progress Bank with balance and transaction information through April 14, 2023. After that date, we will resume regular statement cycle dates.
Up to 24 months of eStatements and transaction history will be available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system on Monday, April 17. Prior to Friday, April 14, you may find it beneficial to print or save existing documents that you may need to access at a later time.
Loan Account Number Change
Deposit account number(s) will remain the same. Most loan or line of credit account numbers will also remain the same. However, you will receive a new account number if you currently have a loan or line of credit with Progress Bank that is not compatible with United Community Bank’s operating system. If this occurs, you will receive a letter from the bank with your new account number information.
Monday, April 17
Loan payments automatically drafted from an account at United Community Bank (formerly Progress Bank) will be automatically updated and no action is required. Beginning Monday, April 17, you can make your payment at any United Community Bank location, or you can mail it to:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
Your attention is required if your loan payment is being automatically drafted or issued from a different financial institution or Bill Pay service. Please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information to begin using on Monday, April 17:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
ABA #: 061112843