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Welcome to United Community Bank.

Progress Bank is officially United Community Bank! We’re thrilled to now provide you with expanded access to personal banking, business banking, and wealth management solutions while maintaining the customer focus and local decision-making you have come to expect. With a shared commitment to serving customers, the team members you know and trust are excited to assist you as part of the United family.
 
Below, you will find information and resources related to the transition, including a comprehensive Welcome Guide. Should you have additional questions at any time, please do not hesitate to contact us.

Online and Mobile Banking: Get Started

With United’s online and mobile banking experience, you can view and manage your bank accounts right from your desktop, tablet, or smartphone.

To ensure that the transition to the new Online and Mobile Banking system is as smooth as possible, please take a few moments to read our tips to get started and enroll.
Get Started with Online Banking

Key Changes to Know About


Online and Mobile Banking Including Bill Pay 

Visit ucbi.com to access the new United Online and Mobile Banking system. Instructions are provided beginning on page 12 of the United Community Bank Welcome Guide. Download the United mobile app from the Apple or Google Play store to access mobile banking.
 
If you use Online Banking Alerts, you will need to recreate them once you’ve signed into the new online banking system. eBills within the Bill Pay service will also need to be re-established.
 
Your Bill Pay payees and scheduled payments were automatically transferred and processed during the transition of your account, so there is no need for you to re-enter the information. Any future-dated and recurring internal transfers in online banking were also automatically converted.
 
The Progress mobile banking app(s) should be deleted from all tablets and mobile devices. The People Pay service and Digital Receipts service are no longer available.

 

Debit Cards

If you had a Progress debit card, you should have received a new United Community Bank Mastercard® debit card(s).
 
You will need to activate your new debit card and select a PIN prior to using it. If you have not yet activated your debit card, please do so by calling 1-800-992-3808. Debit cards issued by Progress Bank should be safely discarded.
Once activated, provide your new debit card number to any merchants currently using your card as a payment method for recurring bills.
 
If you have not received a new debit card, please visit your local branch.

 

Statements and eStatements

You should have received an interim bank statement from Progress Bank with balance and transaction information through April 14, 2023. We have now resumed regular statement cycle dates.

 

Up to 24 months of eStatements and transaction history are also available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system.

 

Loan Account Number Change

If your loan or line of credit with Progress Bank was not compatible with United Community Bank’s operating system, you should have received a letter from the bank with your new account number information.
 

Loan payments automatically drafted from an account at United Community Bank (formerly Progress Bank) were automatically updated and no action is required. You can now make your payment at any United Community Bank location, or you can mail it to:

United Community Bank
P.O. Box 249
Blairsville, GA 30514
 

Your attention is required if your loan payment is being automatically drafted or issued from a different financial institution or Bill Pay service. Please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information:

United Community Bank
P.O. Box 249
Blairsville, GA 30514
ABA #: 061112843

Frequently Asked Questions

Below are some of the most frequently asked questions concerning the transition of your accounts. See the United Community Bank Welcome Guide for additional FAQs.

Q: Why are changes being made to my accounts, debit card, and online banking system?
A: Progress Bank and United Community Bank will be joining forces in order to deliver the same personalized care you enjoy today, with the added benefit of expanded services to meet your needs, goals, and aspirations. You will continue to enjoy the same convenience and service from the team of bankers you know and trust, at the same locations. Progress Bank’s operating system will be fully integrated into United’s the weekend of April 15. As a result, the accounts and services you have with Progress Bank will undergo some changes. Effective April 17, all of your accounts and services will be subject to our Terms and Conditions. More than anything, we are working to ensure these changes are as seamless as possible.

Q: Will the name remain Progress Bank?
A: Progress Bank will begin operating under the United Community Bank name, with a full transition in mid-April. The United and Progress teams will work diligently in the background to make this transition as seamless as possible for you. 

Q: Will I continue to work with my same bankers?
A: Yes, the bankers you know and trust are committed to assisting you through this system integration. Your banker is backed by a team of professionals that have a high commitment to customer service and local relationships.

Q: Will my local banking office remain open?
A: Yes, you will continue to enjoy the same convenience and service from the team of professionals you know and trust, at the same locations you use today.

Q: Will I have access to United Community Bank branches, ATMs, and ITMs?
A: Yes, beginning Monday, April 17, you may conduct transactions at all of United’s branch, ATM, and ITM locations throughout Alabama, the Carolinas, Florida, Georgia, and Tennessee. Visit ucbi.com/locations for a complete list of United’s locations.
 

New look. Same great team. 

There’s a fresh new look at United Community! As we make this transition over the next few months, you may continue to see a mix of branding on various materials. However, the team you trust is here to stay—and our commitment to you will never change.
 
Our updated look reflects what matters most to us: building communities and serving people. We’re grateful for the opportunity to serve you, and we’re honored to be a part of your community!

About United Community Bank

United Community Banks, Inc. (NASDAQGS: UCBI) provides a full range of banking, wealth management, and mortgage services for relationship-oriented consumers and business owners. As of December 30, 2022, United had $24.0 billion in assets and 206 offices in Florida, Georgia, North Carolina, South Carolina, Alabama, and Tennessee, along with a national SBA lending franchise and a national equipment lending subsidiary.

The company, known as “The Bank That SERVICE Built,” has been recognized nationally for delivering award-winning service. United was also named one of the "Best Banks to Work For" by American Banker in 2022 for the sixth consecutive year based on employee satisfaction.

Forbes recognized United as one of the top ten World’s Best Banks in 2022. Forbes also included United on its 2022 list of the 100 Best Banks in America for the ninth consecutive year. United also received ten (10) Greenwich Excellence Awards in 2021 for excellence in Small Business Banking and Middle Market Banking, including national awards for Overall Satisfaction and Likelihood to Recommend.
 

General Resources

May 8, 2023: Post-Conversion Welcome Letter 
March 28, 2023: Quicken Conversion Instructions
March 28, 2023: Mint Conversion Information
March 28, 2023: QuickBooks Online Conversion Instructions
March 28, 2023: QuickBooks Desktop Conversion Instructions
March 28, 2023: Quicken Conversion Instructions
March 21, 2023: Debit Card Letter
March 10, 2023: Terms & Conditions
March 10, 2023: United Community Bank Welcome Guide
March 8, 2023: Welcome Guide Cover Letter​
March 8, 2023: Privacy Policy
February 14, 2023: What to Expect Mailing
January 13, 2023: Welcome Letter
January 3, 2023: United Community Banks, Inc. Announces Completion of Merger With Progress Financial Corporation
May 4, 2022: United Community Banks, Inc. and Progress Financial Corporation Announce Merger Agreement
 

Treasury Management Resources

Treasury Management Services Transition Guide
Treasury Management Terms and Conditions
Token Approver Enrollment Form
Treasury Management User Guide
Guide to Business Online Banking
Online Banking Demo
Positive Pay Demo

Help

If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local Progress team or call us at1-800-UCBANK1(1-800-822-2651).