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Progress Bank joins forces with United Community Bank.

United Community Bank (“United”) and Progress Bank (“Progress”) have joined forces to expand their shared commitment to helping clients throughout Alabama and the Florida Panhandle realize their financial goals, expand their businesses, and plan for their futures. The combined bank will provide you with expanded access to United’s personal banking, business banking, and wealth management solutions while maintaining the client focus and local decision making you have come to expect.
As a Progress client, we understand you may have questions, and we are committed to keeping you informed with clear and frequent communications throughout the transition process.
Below you will find related information and resources, including a list of key dates and what to expect, as well as a United Community Bank Welcome Guide detailing important information about the transition of your accounts over the weekend of April 15-17, 2023. We will continue to update you through a variety of direct communications and general public announcements as more information becomes available.
Should you have additional questions at this time, please do not hesitate to contact us.

New look. Same great team. 

There’s a fresh new look at United Community! As we make this transition over the next few months, you may continue to see a mix of branding on various materials. However, the team you trust is here to stay—and our commitment to you will never change.
Our updated look reflects what matters most to us: building communities and serving people. We’re grateful for the opportunity to serve you, and we’re honored to be a part of your community!

Online and Mobile Banking: Getting Ready

Beginning Monday, April 17, at 7:00am CT, you will enjoy a new online and mobile banking experience where you can view and manage your bank accounts right from your desktop, tablet, or smartphone. 
To ensure that the transition to the new online and mobile banking system is as smooth as possible, please take a few moments to read the following tips to get ready:
  1. Update your Internet browser. An updated browser is the gateway to a better and more secure online financial experience. It is vital to use the most current version of your preferred browser. Update your browser now.
  2. Update your email address, telephone number, and mobile number within your current Progress online banking system. It’s important we have this information so we can communicate with you about the planned upgrade, including sending your new Secure Access Code (SAC) so you can sign in to the United online banking system.
  3. Update financial software. If you utilize financial software such as Quicken® or QuickBooks™, there will be additional steps to take to ensure you are able to continue to successfully download transactions from the new online banking system. Review Financial Software Transition Guides. 
  4. Replace your mobile banking app. Delete your Progress Bank mobile app from all devices after Friday, April 14. You may download and begin using the new United mobile app on Monday, April 17.

Key Dates: What to Expect and When

Online and Mobile Banking Including Bill Pay 

Thursday, March 30
The People Pay service will no longer be available to send or receive payments beginning at 2:00pm CT on Thursday, March 30.
Thursday, April 13
The Bill Pay service will be temporarily inaccessible from 5:00pm CT on Thursday, April 13, until Monday, April 17, at 7:00am CT. Your Bill Pay payees and scheduled payments will be automatically transferred and processed, so there is no need for you to re-enter the information.

Friday, April 14
Online banking and mobile banking apps will be temporarily turned off at 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT while we transition to a new and improved system. Mobile Deposit will be temporarily inaccessible from 3:00pm CT on Friday, April 14, and will remain unavailable until Monday, April 17, at 7:00am CT. The Digital Receipts service in mobile banking will no longer be available beginning at 3:00pm CT on Friday, April 14. This product is not offered at United, so please download any needed receipt images and information prior to this date for your records. The Progress mobile banking app(s) should be deleted from all tablets and mobile devices after Friday, April 14. Any future-dated and recurring internal transfers in online banking will convert to the new United Online and Mobile Banking system.

Monday, April 17
Beginning Monday, April 17, at 7:00am CT, visit to access the new United Online and Mobile Banking system. Instructions are provided beginning on page 12 of the United Community Bank Welcome Guide. Download the United mobile app from the Apple or Google Play store to access mobile banking. If you use Online Banking Alerts, you will need to recreate them once you’ve signed into the new online banking system. eBills within the Bill Pay service will need to be re-established.


Debit Cards

Monday, March 27
If you currently have a Progress debit card, you will be mailed a new United Community Bank Mastercard® debit card(s). Please keep the card(s), but don’t use it until after 5:00pm CT on Friday, April 14. Continue using your current Progress debit card(s) until then.

Friday, April 14
Begin using your new United Community Bank Mastercard® debit card after 5:00pm CT on Friday, April 14. You will need to activate your new debit card and select a PIN prior to using it. Debit cards may be activated at your convenience prior to or after April 14 at 5:00pm CT by calling 1-800-992-3808. Debit cards issued by Progress Bank may not be used after April 14 and should be safely discarded.

Monday, April 17
Provide your new debit card number to any merchants currently using your card as a payment method for recurring bills to begin using on Monday, April 17.


Statements and eStatements

Friday, April 14

You will be mailed an interim bank statement from Progress Bank with balance and transaction information through April 14, 2023. After that date, we will resume regular statement cycle dates.

Up to 24 months of eStatements and transaction history will be available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system on Monday, April 17. Prior to Friday, April 14, you may find it beneficial to print or save existing documents that you may need to access at a later time.


Loan Account Number Change

Deposit account number(s) will remain the same. Most loan or line of credit account numbers will also remain the same. However, you will receive a new account number if you currently have a loan or line of credit with Progress Bank that is not compatible with United Community Bank’s operating system. If this occurs, you will receive a letter from the bank with your new account number information.

Monday, April 17
Loan payments automatically drafted from an account at United Community Bank (formerly Progress Bank) will be automatically updated and no action is required. Beginning Monday, April 17, you can make your payment at any United Community Bank location, or you can mail it to:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
Your attention is required if your loan payment is being automatically drafted or issued from a different financial institution or Bill Pay service. Please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information to begin using on Monday, April 17:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
ABA #: 061112843

Frequently Asked Questions

Below are some of the most frequently asked questions concerning the transition of your accounts. You will also receive a series of notices from us that provide more detailed information on upcoming changes. See the United Community Bank Welcome Guide for additional FAQs.

Q: Why are changes being made to my accounts, debit card, and online banking system?
A: Progress Bank and United Community Bank will be joining forces in order to deliver the same personalized care you enjoy today, with the added benefit of expanded services to meet your needs, goals, and aspirations. You will continue to enjoy the same convenience and service from the team of bankers you know and trust, at the same locations. Progress Bank’s operating system will be fully integrated into United’s the weekend of April 15. As a result, the accounts and services you have with Progress Bank will undergo some changes. Effective April 17, all of your accounts and services will be subject to our Terms and Conditions. More than anything, we are working to ensure these changes are as seamless as possible.

Q: Will the name remain Progress Bank?
A: Progress Bank will begin operating under the United Community Bank name, with a full transition in mid-April. The United and Progress teams will work diligently in the background to make this transition as seamless as possible for you. 

Q: Will I continue to work with my same bankers?
A: Yes, the bankers you know and trust are committed to assisting you through this system integration. Your banker is backed by a team of professionals that have a high commitment to customer service and local relationships.

Q: Will my local banking office remain open?
A: Yes, you will continue to enjoy the same convenience and service from the team of professionals you know and trust, at the same locations you use today.

Q: Will I have access to United Community Bank branches, ATMs, and ITMs?
A: Yes, beginning Monday, April 17, you may conduct transactions at all of United’s branch, ATM, and ITM locations throughout Alabama, the Carolinas, Florida, Georgia, and Tennessee. Visit for a complete list of United’s locations.

About United Community Bank

United Community Banks, Inc. (NASDAQGS: UCBI) provides a full range of banking, wealth management, and mortgage services for relationship-oriented consumers and business owners. As of December 30, 2022, United had $24.0 billion in assets and 206 offices in Florida, Georgia, North Carolina, South Carolina, and Tennessee, along with a national SBA lending franchise and a national equipment lending subsidiary.

The company, known as “The Bank That SERVICE Built,” has been recognized nationally for delivering award-winning service. In 2022, J.D. Power ranked United highest in customer satisfaction with consumer banking in the Southeast, marking eight out of the last nine years United earned the coveted award. United was also named one of the "Best Banks to Work For" by American Banker in 2022 for the sixth consecutive year based on employee satisfaction.

Forbes recognized United as one of the top ten World’s Best Banks in 2022. Forbes also included United on its 2022 list of the 100 Best Banks in America for the ninth consecutive year. United also received ten (10) Greenwich Excellence Awards in 2021 for excellence in Small Business Banking and Middle Market Banking, including national awards for Overall Satisfaction and Likelihood to Recommend.


If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local Progress team or call us at1-800-UCBANK1(1-800-822-2651).