FDIC-Insured - Backed by the full faith and credit of the U.S. Government

JD Power Award

JD Power Award

JD Power Award Dimensions

This year, we ranked #1 in the following categories:

  • Level of trust 
  • Allowing me to bank how and when I want 
  • Helping to save my time or money 
  • Account offerings meeting my needs 
  • Resolving problems or complaints

This year’s award makes us the most awarded bank1 for retail banking customer satisfaction in the Southeast region. And, most importantly, it demonstrates that we’re showing up in the ways that matter most for our customers’ daily financial lives.

 

Tradition of Award-Winning Satisfaction

Our bank is built on the foundation of putting others first. We exist to serve our customers and our communities, and our history of customer satisfaction awards shows us that our service is making a difference. Our commitment—to personalized service, strong community relationships, convenient products and digital tools, and more—has earned us 12 JD Power awards in the past 17 years.

JD Power Award Timeline


2026 marks the 12th time that we've has been ranked #1 in Customer Satisfaction for Retail Banking in the Southeast. In recent years, we've been awarded the following distinctions from JD Power:

  • 2026: #1 in trust, convenience, value, account offerings, problem resolution
  • 2025: #1 in trust and people
  • 2024: #1 in trust
  • 2022: #1 in account offerings, convenience, people, value, trust, and problem resolution


“Earning this recognition is a tremendous honor. It is particularly meaningful due to the comprehensive nature of the study. Ranking #1 in five of the seven key dimensions means that our customers aren’t just satisfied overall—they consistently see our teams delivering on the things that matter most in their day-to-day financial lives.”

- Lynn Harton, Chairman and CEO

Frequently Asked Questions

JD Power Awards provide highest performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that highest performing brands stand out in the crowd.

JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.

Ready to experience award-winning banking?

  1. For 2026 award information, visit jdpower.com/awards.

    2 United Community Bank received the highest total number of awards as compared to all other brands in the Southeast Region of the JD Power 2008-2026 U.S. Retail Banking Satisfaction Studies. Visit jdpower.com for award information.

External Link Disclaimer

You are leaving United Community and being directed to a third-party site that is not maintained, owned or operated by United Community Bank. United Community does not control and is not responsible for the privacy or security practices of the third-party. By clicking “Accept,” you are requesting to be transferred to the third-party website. If you do not want to visit the page, you can close this page by clicking "Return To Site”.