Contact Us
Have a question or request? Are you in need of support or looking to speak with a member of our team? You've come to the right place. United is dedicated to you and wants to provide the support and resources you need, when you need them. Contact us today—we're ready to help you.
General Support
For general questions about United Community products or services.
1-800-UCBANK1 (1-800-822-2651)
Hours
Monday–Friday: 8:00am–6:00pm ET
Saturday: 9:00am–12:00pm ET
Online Banking Support
If you are an existing customer of United Community and have a question regarding your account, a transaction or your online or mobile banking, please contact us through the following secure options Monday – Friday 8:00am – 6:00pm and Saturday 9:00am – 12:00pm:
- Call 1-800-822-2651.
- Secure Email by logging into your online banking and selecting "Messages" from the menu.
- Chat with us by clicking the chat bubble in the bottom right corner within online and mobile banking.
Treasury Management Services and Support
For assistance with our Treasury Management Services, contact our support team or locate a representative in your area:
Hours
Monday–Friday: 8:30am–5:00pm
File a Complaint
If you have a complaint relating to a specific location, employee, product, service, or experience, please file a complaint below. Once received, please allow us time to thoroughly research your claim and provide a response.
Find a Location
United offers convenient branches and ATMs across Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee. Find a branch or ATM near you.
Schedule an Appointment
Lost or Stolen Cards
Switch to United
United Community Wealth
Mortgage Services
Looking for support and guidance regarding a current or potential mortgage? Use our convenient search tool to find a Mortgage Loan Originator in your area.
Have a question about an existing home loan? Call 1-800-UCBANK1 (1-800-822-2651) and choose Option 6 to connect directly with our loan servicing experts.
United Community Advisors
Specialty Business Financing Services
Media Inquiries
If you are a reporter or news station representative seeking an interview, official statement, and/or information related to the bank, please contact us using the email address below.
[email protected]
Customer support questions received at this inbox will not be addressed. Please fill out the form below.
Dispute a Transaction
Found an unauthorized or unexpected transaction on your account? We’re here to help. You can visit your closest United Community banking center [hyperlink] or call our dedicated dispute team:
1-800-UCBANK1 (1-800-822-2651) - Option 2
Hours
- Monday–Friday: 8:00am–6:00pm ET
- Saturday: 9:00am–12:00pm ET
Frequently Asked Questions
Checking your balance has never been easier with United Community's online banking. Click here to enroll.
Need help with the enrollment process? View a step-by-step demo here.
Download United Community's mobile app and check your balance anytime, anywhere, at your convenience.
Taking the stress out of managing your debit card is within your reach. By enrolling in Card Controls within United's online and mobile banking, you can safely and conveniently control purchases, spending limits and monitor activity. Want to get started? View these step-by-step demos to get started with Card Controls.
If you are worried about a pending written check, you can request a stop payment to prevent it from being cashed. View the step-by-step demo to learn how to stop a payment in United Community's online banking.
Need to enroll in online banking? Visit our Online Banking Enrollment page to get started.
If you’ve forgotten your online banking account password, select “Forgot Password” on the login screen and fill out the requested information. For the step-by-step process, watch the digital demo.
If you’ve forgotten your online banking account Login ID or username, select “Forgot Login/Unlock” on the login screen and fill out the requested information. For the step-by-step process, watch the digital demo.
If you’ve been locked out of your online banking account, select “Forgot Login/Unlock” on the login screen and fill out the requested information. For the step-by-step process, you can also watch our digital demo on account recovery.
Waiting for paper statements to arrive by mail can be frustrating. By enrolling in eStatements, you can save time and view your statement at your convenience! View this step-by-step demo to learn how to enroll in eStatements.
With United Community's online banking, you can save time and money by transfering funds at your convenience.
- Transfer funds from one of your accounts to another. View the demo here.
- Transfer funds with Zelle to send and receive money with friends, family and other people you know and trust. (Zelle is available for retail and small business customers only). View the demo here.
Didn't find what you are looking for? View All FAQs
Current United Customers
If you have a question regarding your account, a transaction, or your online or mobile banking, we recommend you contact us through the following secure options during our hours of operation.
Call us at 1-800-UCBANK1 (1-800-822-2651).
Chat with us by logging into online banking and clicking the "Chat with us" bubble to start a conversation.
Securely email us by logging into online banking and selecting "Message" from the menu bar.
For general product or service questions, please complete the form below.
If you have a general question about United Community products or services please complete the form below. Messages received during hours of operation (Monday–Friday 8:00am–6:00pm ET, Saturday 9:00am–12:00pm ET) should expect a same-day reply. We will respond to emails received after 6:00pm week days and after 12:00pm on Saturday, the next business day.
