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Have a question or request? Are you in need of support or looking to speak with a member of our team? You've come to the right place. United is dedicated to you and wants to provide the support and resources you need, when you need them. Contact us today—we're ready to help you.

General Support

For general questions about United Community products or services.

1-800-UCBANK1 (1-800-822-2651)

Monday–Friday: 8:00am–6:00pm ET
Saturday: 9:00am–12:00pm ET
Send Us a Message

Online Banking Support

If you are an existing customer of United Community and have a question regarding your account, a transaction or your online or mobile banking, please contact us through the following secure options Monday – Friday 8:00am – 6:00pm and Saturday 9:00am – 12:00pm:
  1. Call 1-800-822-2651
  2. Chat by logging into your online banking and selecting "Chat" from the menu
  3. Secure Email by logging into your online banking and selecting "Message" from the menu

File a Complaint

If you have a complaint relating to a specific location, employee, product, service, or experience, please file a compliant below.
File a Complaint

Find a Location

United offers convenient branches and ATMs across Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee. Find a branch or ATM near you.
Find a Location

Schedule an Appointment

We'd love to see you in one of our branches! Use our appointment scheduling tool to book your time with a banker today.
Schedule Now

Lost or Stolen Cards

Has your card recently been lost or stolen? We know this can be scary. You’ll want to report this immediately so we can help.
Take Action

Switch to United

Thinking of joining the United family? We understand your time is valuable and want to make the process of opening your new account as easy as possible.
Learn More

United Community Wealth

Looking for support and guidance on wealth management, investing, trustee services, and more? Contact one of our wealth professionals today.
Contact a Wealth Professional

Treasury Management Services and Support

For assistance with our Treasury Management Services, contact our support team or locate a representative in your area:

[email protected]

Monday–Friday: 8:30am–5:00pm

Mortgage Services

Looking for support and guidance regarding a current or potential mortgage? Use our convenient search tool to find a Mortgage Loan Originator in your area.
Locate a Mortgage Lender

United Community Advisors

Find a Financial Advisor in your area.
Contact an Advisor

Specialty Business Financing Services

If you have unique lending needs, we have a specialty lender for your business. Find the perfect lender for your specific industry.
Contact a Lender

Media Inquiries

If you are a reporter or news station representative seeking an interview, official statement, and/or information related to the bank, please contact us using the email address below.

[email protected]

Customer support questions received at this inbox will not be addressed. Please fill out the form below.

Frequently Asked Questions

Checking your balance has never been easier with United Community's online banking. Click here to enroll.
Need help with the enrollment process? View a step-by-step demo here

Download United Community's mobile app and check your balance anytime, anywhere, at your convenience.
View step-by-step demos to get started here.
Waiting for paper statements to arrive by mail can be frustrating. By enrolling in eStatements, you can save time and view your statement at your convenience! View this step-by-step demo to learn how to enroll in eStatements.
Taking the stress out of managing your debit card is within your reach. By downloading our Card Controls App, you can safely and conveniently control purchases, spending limits and monitor activity. Want to get started? View these step-by-step demos to get started with Card Controls.
If you’ve been locked out of your online banking account, select “Forgot Login/Unlock” on the login screen and fill out the requested information. For the step-by-step process, you can also watch our digital demos on account recovery.
Please call us at 1-800-822-2651 during business hours so we may assist you.    
With United Community's online banking, you can save time and money by transfering funds at your convenience. 
  • Transfer funds from one of your accounts to another. View the demo here.
  • Transfer funds with Zelle to send and receive money with friends, family and other people you know and trust. (Zelle is available for retail customers only). View the demo here.
If you are worried about a pending written check, you can request a stop payment to prevent it from being cashed. View the step-by-step demo to learn how to stop a payment in United Community's online banking. 

Need to enroll in online banking? Visit our Online Banking Enrollment page to get started. 

Didn't find what you are looking for? View All FAQs or Contact Us

Current United Customers

If you have a question regarding your account, a transaction, or your online or mobile banking, we recommend you contact us through the following secure options during our hours of operation.

Call us at 1-800-UCBANK1 (1-800-822-2651).
Chat with us by logging into online banking and selecting "Chat" from the menu bar.
Securely email us by logging into online banking and selecting "Message" from the menu bar.

For general product or service questions, please complete the form below.

If you have a general question about United Community products or services please complete the form below. Messages received during hours of operation (Monday–Friday 8:00am–6:00pm ET, Saturday 9:00am–12:00pm ET) should expect a same-day reply. We will respond to emails received after 7:00pm week days and after 12:00pm on Saturday, the next business day.

External Link Disclaimer

You are leaving United Community and being directed to a third-party site that is not maintained, owned or operated by United Community Bank. United Community does not control and is not responsible for the privacy or security practices of the third-party. By clicking “Accept,” you are requesting to be transferred to the third-party website. If you do not want to visit the page, you can close this page by clicking "Return To Site”.