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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
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Award-winning customer satisfaction.

United is ranked #1 in Customer Satisfaction with Consumer Banking in the Southeast according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study℠. United has received this recognition 8 out of the past 9 years, a testament to the bank’s commitment to having a strong foundation of customer satisfaction.

We believe that banking can and should be personal. Service is at the core of who we are, and we strive each day to make a meaningful difference for our customers. The people and communities we serve are of utmost importance to us—and this award is an incredible honor they’ve given us.

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We're here for you.

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Why choose United. 

At United Community Bank, we believe in combining top-of-the-line financial solutions for our customers. Our industry-leading experts and full suite of digital banking services are here to give you the tools you need to meet your financial goals.
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Bringing banking to you.

Access your account, pay bills, transfer funds, manage your personal finances and more from the comfort of your home with the help of our digital banking solutions. 
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Explore the Learning Center.

We have an extensive digital library of financial resources available to everyone. Hit the books to learn more about personal finance, mortgage services and business solutions.

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Book an appointment.

While many aspects of your life may be on pause, money management never stops. We recognize that certain services do require a visit to our lobby and for such situations, we are happy to book an appointment with you. 

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Tap into your home's equity.

Leveraging the equity in your home is a great way to borrow money at a secure, low, fixed rate. A Home Equity Line (HELOC) of Credit or Home Equity Loan can help you pay for any number of large purchases or projects. From higher education tuition costs to home improvement to unexpected medical expenses, these lending products can give you the financial breathing room you need. 

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Contact Us!

United Community Bank has locations throughout Georgia, North Carolina, Tennessee and South Carolina. From business and personal banking solutions to real estate and mortgage lending to advisory services, we are experts in getting you the financial support you need. 

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Learning Center

Why are mortgage interest rates rising?

By United Community Mortgage Services

Mortgage interest rates are rising, and they’re rising fast. In fact, we’ve seen the fastest rise in rates since 1987. So, what’s fueling the surge? Read more to find out.
 
Read Article

How can I take advantage of my home’s equity?

By United Community Mortgage Services

If you’ve been paying any attention to the housing market, you know home prices have skyrocketed. In the last two years, they’ve jumped nearly 33%! 
Read Article

Prepare Your Small Business for Big Things
There’s nothing small about starting a small business. From formulating a business plan to developing a financial path, the right planning can help you make big strides toward your goals.
Read Article
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℠ United Community Bank received the highest score in the Southeast Region of the J.D. Power 2014-2018, 2020-2022 U.S. Retail Banking Satisfaction Studies of customers’ satisfaction with their primary bank. For J.D. Power 2022 award information, visit jdpower.com/awards.