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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
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We're here for you.

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Why choose United. 

At United Community Bank, we believe in combining top-of-the-line financial solutions for our customers. Our industry-leading experts and full suite of digital banking services are here to give you the tools you need to meet your financial goals.
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Digital Banking for you. 

Access your account, pay bills, transfer funds, manage your personal finances and more from the comfort of your home with the help of our digital banking solutions. 
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Explore the Learning Center.

We have an extensive digital library of financial resources available to everyone. Hit the books to learn more about personal finance, mortgage services and business solutions.

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Award-winning customer satisfaction.

United is ranked #1 in Customer Satisfaction with Consumer Banking in the Southeast according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study℠. United has received this recognition 8 out of the past 9 years, a testament to the bank’s commitment to having a strong foundation of customer satisfaction.

We believe that banking can and should be personal. Service is at the core of who we are, and we strive each day to make a meaningful difference for our customers. The people and communities we serve are of utmost importance to us—and this award is an incredible honor they’ve given us.

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Book an appointment.

While many aspects of your life may be on pause, money management never stops. We recognize that certain services do require a visit to our lobby and for such situations, we are happy to book an appointment with you. 

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Buying your first home?

Buying your first home doesn't have to be scary. We'll be here with you every step of the way. From determining how much you can afford to finding the right program for your unique needs, our loan officers will guide your every step to your new front door.

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Contact Us!

United Community Bank has locations throughout Georgia, North Carolina, Tennessee and South Carolina. From business and personal banking solutions to real estate and mortgage lending to advisory services, we are experts in getting you the financial support you need. 

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Learning Center

Scam Alert: Beware of Home Warranty Expiration Letters
When you close on a mortgage—or complete any number of financial transactions—hackers are on the prowl for your information and ready to target you with communications that sound legitimate but aren’t. Check out some ways to spot what’s known as a “predatory” communication that you should absolutely ignore.
Read Article

Medical Debt and Your Credit Score

By United Community Mortgage Services

If you’ve paid off debt that was in medical collections, we have exciting news for you: that cleared debt is no longer included on your mortgage credit report. 2023 will see even more changes. See what the changes could mean for you. 
 
Read Article

A Loan Option that Lets You Buy a Home for Your Elderly Parents

By United Community Mortgage Services

A loan commonly referred to as the Family Opportunity Mortgage is a loophole of sorts—and it can make it more affordable for you to provide housing for your aging parents or your handicapped or disabled adult child.
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℠ United Community Bank received the highest score in the Southeast Region of the J.D. Power 2014-2018, 2020-2022 U.S. Retail Banking Satisfaction Studies of customers’ satisfaction with their primary bank. For J.D. Power 2022 award information, visit jdpower.com/awards.

1This is not a commitment to lend. Normal credit criteria apply. A prequalification generally means that we will pull your credit and collect some basic financial information from you (such as debt, income and assets) in order to give you a ballpark estimate of how much house you can afford. A prequalification is based on certain assumptions and it is not a guarantee to lend as there is a lot more information needed to actually approve you for a loan.