How to Dispute a Transaction
Found an unauthorized or unexpected transaction on your account? We’re here to help. You can reach out to us in one of two ways:
Dispute Intake TeamOver-the-phone and weekend support. | Banking Center TeamIn-person support. |
|---|---|
| Our dedicated dispute intake team is available to support you 8:00am–6:00pm ET on weekdays and 9:00am–12:00pm ET on Saturdays. You can reach them by calling 1-800-UCBANK1 (1-800-822-2651). | You can always visit one of our banking center locations to dispute a transaction. Find your closest United Community here. |
We're here to help.
Our team can help you dispute an unauthorized transaction from your debit card, POS system, Zelle®, ACH, ATM, or external transfers. You may be able to dispute a transaction if:
- You did not authorize it (fraud or suspicious activity)
- You were charged more than expected
- You were charged more than once for the same purchase
- You did not receive a product or service that you paid for
- The item or service was not as described
- You canceled a subscription but were still charged
Please be aware that our team cannot take any action on an unauthorized transaction until the transaction posts. If the transaction is still pending, it cannot yet be disputed.
