Of the 75 banks in the United States that made the list, United ranked third and was the top bank with a regional Southeast presence. This is the third year United has appeared on the annual list since it was created in 2019.
“We are honored to be recognized as a top performer for customer service on a global scale. We are dedicated to providing our customers with an excellent experience across all our channels, and it’s gratifying to see that commitment make a difference in how our customers view us,” said Lynn Harton, Chairman and Chief Executive Officer of United Community Bank. “This is the second recognition our team has received based on customer satisfaction within the past few weeks. We could not do this without our employees, who go above and beyond every day to serve our customers. I thank them for their dedication to serving their customers and communities.”
In collaboration with Statista, Forbes surveyed more than 45,000 customers around the globe about their opinions on their banking relationships. Banks were rated on overall recommendation and key attributes like trust, terms and conditions, customer services, digital services and financial advice. All financial institutions offering a checking or savings account were included in the study.
The complete ranking list can be found here.
About United Community Banks, Inc.
United Community Banks, Inc. (NASDAQGS: UCBI) provides a full range of banking, wealth management and mortgage services for relationship-oriented consumers and business owners. The company, known as “The Bank That SERVICE Built,” has been recognized nationally for delivering award-winning service. At December 31, 2021, United had $20.9 billion in assets and 171 offices in Florida, Georgia, North Carolina, South Carolina and Tennessee along with a national SBA lending franchise and a national equipment lending subsidiary. Through its January 1, 2022 acquisition of Reliant Bancorp and its wholly-owned banking subsidiary, Reliant Bank, United added $3 billion in assets and 25 banking offices in high growth markets in Tennessee. In 2022, J.D. Power ranked United highest in customer satisfaction with retail banking in the Southeast, marking eight out of the last nine years United earned the coveted award. United was also named one of the "Best Banks to Work For" by American Banker in 2021 for the fifth consecutive year based on employee satisfaction. Forbes recognized United as one of the top ten World’s Best Banks in 2022. Forbes also included United on its 2022 list of the 100 Best Banks in America for the ninth consecutive year. United also received ten (10) Greenwich Excellence Awards in 2021 for excellence in Small Business Banking and Middle Market Banking, including national awards for Overall Satisfaction and Likelihood to Recommend. Additional information about United can be found at www.ucbi.com.