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    Fraud Prevention Guide

    from the security experts at United Community

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    Stay Alert. Stay Safe.

    With so much of our lives online, we're all potential targets for fraud. But there are steps you can take to protect yourself--and at United, our first priority is keeping your personal information safe. Learn more about fraud in our Online Fraud Glossary and use the resources below to recognize, prevent, and report potential scams.

    scam text message

    Protect Yourself from Text Message Scams

    Recently, there’s been a surge in text scams that seem to come from legitimate fraud prevention centers. Here's how it typically works: You get a text message asking you about a suspicious purchase or, asking you to validate an unusual purchase. Once you say no, you immediately get a call asking you to verify yourself with sensitive information like debit card details, PIN numbers, or even your digital banking login credentials.

    Don’t take the bait—this scam can be convincing, but you should never share information like logins, codes, or PINs over the phone—and a real banker won’t ask you to. If you receive a call and you’re in doubt, hang up and call us at 1-800-UCBANK1 (1-800-822-2651).

    daughter showing parents how to use Zelle safely

    Using Zelle® Safely

    Zelle® and other peer-to-peer payment systems, like Venmo and Cashapp, are convenient tools and easy ways to quickly send money between people. Because of this, you should be absolutely sure that you know and trust who you're sending you money to before you click 'send'.

    Scammers can impersonate banks and people you trust to try and convince you to send them payments through peer-to-peer payment systems like Venmo, Cash app, and Zelle®. 
    woman online shopping

    Online Shopping Safety Tips

    In the US alone, there are 2.1 million online retailers. It can be overwhelming to decide what to buy, much less to distinguish what retailers you can trust. But shopping online is a great way to avoid the crowds without leaving your home—and you can do it safely. Check out the following steps you can take to protect yourself and your money online.

    Will your password hold up against a hacker?

    In our increasingly digital world, passwords have almost become an afterthought. We use passwords for everything from credit card accounts to social media, but when was last time you really considered the strength of the passwords you use?
    wire fraud protection

    How to protect yourself from wire fraud.

    Wire fraudsters are masters of impersonation who appear in a range of guises, from your local power company to software tech support. But there are some easy ways to start seeing fraudsters for what they are and help keep them away from your money.

    Think you've been scammed?

    Report your experience to us immediately.
    1-800-UCBANK1 (1-800-822-2651)

    Contact Us Now

    Have questions?

    Our team members are dedicated to you, and they can provide the support and resources you need.
    Schedule an appointment at your local branch or give us a call at 1-800-UCBANK1 (1-800-822-2651).

    Prevent Fraud with these United Services

    Card Controls

    With Card Controls, you can establish spending limits, set alerts, turn your card off and back on again, and view your recent transactions right from your smartphone. Plus, it's all accessible from within United Mobile Banking! Click here to download on the App Store, or here to download from the Google Play Store now. 
    Learn More

    Alerts and Notifications

    Know that your money is in safe hands, and trust that you’ll be the first to know of any activity. Receive banking alerts and notifications on the go by email, phone or text message1. Select which alerts you'd like to receive within the 'Settings' menu of your digital banking account.
    Learn More

    How-To Videos

    View our library of resources and tutorials related to the security features and functions of Online and Mobile Banking.
    View Resources

    Helpful Resources

    text scam on mobile device Protecting Yourself from Text Phishing Scams: A Guide to Safeguarding Your Finances
    Recently, there has been a surge in text phishing scams that seem to come from legitimate fraud prevention centers. They can be very convincing, but there are still several red flags you can watch for to protect your money and keep yourself from falling for it—and other scams like it. 
    Read Article
    concerned woman fraud on mobile Send Yourself Money? That’s a Big Red Flag
    Scammers are always creating new ways to steal your money. One of the recent scams utilizing peer-to-peer payment services is what’s known as the “Pay Yourself Scam.” The best way to avoid this scam is to know what to look for. Learn how it unfolds.
    Read Article
    Roommate Sending Money with Zelle® Safely How to Send Money with Zelle® Safely
    Zelle® is a fast, safe, and easy way to send and receive money with people you trust, like your babysitter, coworkers, or your son’s soccer coach. Whether you just enrolled with Zelle® or have been an active user for a while, there are a few tips you should always keep in mind to ensure you are being safe when sending money.
    Read Article
    1. Zelle® and the Zelle® related marks are wholly owned by EarlyWarningServices, LLC and are used herein under license.

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