Positive Pay Decisioning

Customers are required to review and decision their exception items within the online Positive Pay system by 1:30pm EST.  In the past, Treasury Management has, at times, called customers when the customer fails to review and decision their exception items.  Beginning April 1^st, 2023, Treasury Management will no longer contact customers via phone when they fail to timely review and decision items within the Positive Pay system. If customers do not decision exception items by 1:30pm EST each day the exception item(s) will be returned, unless customer has selected a default decision to pay exception items within the online Positive Pay system.  Customers can sign up to receive positive pay text alerts by sending an email to [email protected] at no cost. For any questions, please review your Treasury Management Services Terms and Conditions.  You may also contact your local Treasury Management Solutions Officer or email us at [email protected].