Contact Us

Have a question or request? Are you in need of support or looking to speak with a member of our team? You've come to the right place. United is dedicated to you and wants to provide the support and resources you need, when you need them. Contact us today—we're ready to help you.

General Support

For general questions and support with Online or Mobile Banking: 

1-800-UCBANK1 (1-800-822-2651)

Monday–Friday: 8:00am–6:00pm ET
Saturday: 9:00am–12:00pm ET

File a Complaint

If you have a complaint relating to a specific location, employee, product, service, or experience, please file a compliant below.


United offers convenient branches and ATMs across Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee. Find a branch or ATM near you.

Schedule an Appointment

We'd love to see you in one of our branches! Use our appointment scheduling tool to book your time with a banker today.

Switch to United

Thinking of joining the United family? We understand your time is valuable and want to make the process of opening your new account as easy as possible.

Treasury Management Services and Support

For assistance with our Cash Management Services, contact our Cash Support team or locate a Cash Management Representative in your area:


Monday–Friday: 8:30am–5:00pm

Specialty Financing Services

If you have unique lending needs, we have a specialty lender for you. Find the perfect lender for your specific industry.

Lost or Stolen Cards

Has your card recently been lost or stolen? We know this can be scary. You’ll want to report this immediately so we can help.

Media Inquiries

If you are a reporter or news station representative seeking an interview, official statement, and/or information related to the bank, please contact us using the email address below.

Mortgage Services

Looking for support and guidance regarding a current or potential mortgage? Use our convenient search tool to find a Mortgage Loan Originator in your area.

Advisory Services

Find a Financial Advisor in your area.

Current United Customers

If you have a question regarding your account, a transaction, or your online or mobile banking, we recommend you contact us through the following secure options during our hours of operation.

Call us at 1-800-UCBANK1 (1-800-822-2651).
Chat with us by logging into online banking and selecting "Chat" from the menu bar.
Securely email us by 
logging into online banking and selecting "Message" from the menu bar.

For general product or service questions, please complete the form below.

Messages received during hours of operation (Monday–Friday 8:00am–6:00pm ET, Saturday 9:00am–12:00pm ET) should expect a same-day reply, otherwise, we will follow up the next business day. 


Preferred Contact Method:
Current Customer?: