Remote Deposit Services
Welcome to the Remote Deposit Service page. For general operating instructions and hints, see our Operator Guide.
Please review our Install Guide for assistance with driver installation as well as initial setup of UCBI Remote Merchant Deposit Capture. The latest workstation components can be found here. If this is installed, the number of manual IE settings and modifications will be reduced.
The latest scanner drivers will be made available on this website.
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To use the Merchant Capture Account site, version 8 or better of Internet Explorer must be used. To find what version of IE you are running, open the browser, click Help, and select About Internet Explorer. If an upgrade is needed, visit this site and navigate to the updates/patches.
The required scanner logging and troubleshooting components can be found here.
If you are experiencing problems after server maintenance, please follow the steps outlined in this self-help document.
Contact Information
If none of the self-help solutions solve your issue, please give us a call so we may troubleshoot with you.
866-270-6100
Monday-Friday, 8:30am-5:00pm
For us to better assist you, we may ask you to start a remote support session using the Bomgar client. If asked, please click here to start the support session.
