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Remote Deposit Services

Welcome to the Remote Deposit Service page. For general operating instructions and hints, see our Operator Guide.
 

Please review our Install Guide for assistance with driver installation as well as initial setup of UCBI Remote Merchant Deposit Capture. The latest workstation components can be found here. If this is installed, the number of manual IE settings and modifications will be reduced.
 

The latest scanner drivers will be made available on this website.

  Account Login

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Cummins Allison iFX Scanner

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Panini Scanner

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Apple Mac Computer

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Java

Download the latest version of Java.
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Adobe

Download the latest version of Adobe.

To use the Merchant Capture Account site, version 8 or better of Internet Explorer must be used. To find what version of IE you are running, open the browser, click Help, and select About Internet Explorer. If an upgrade is needed, visit this site and navigate to the updates/patches. 

The required scanner logging and troubleshooting components can be found here.
If you are experiencing problems after server maintenance, please follow the steps outlined in this self-help document.

Contact Information
If none of the self-help solutions solve your issue, please give us a call so we may troubleshoot with you. 
866-270-6100
Monday-Friday, 8:30am-5:00pm


For us to better assist you, we may ask you to start a remote support session using the Bomgar client. If asked, please click here to start the support session.
 

Frequently Asked Questions

What do I do if I forgot my password?

Click on the Forget Password button on the Password screen after you have entered your Login ID. You will then be prompted to select a target to receive a Secure Access Code (SAC) to your phone or email. Then, enter the random 6 digit code you received on the SAC screen. You will then be prompted to change the password during your log in process. For further assistance, you may also contact Customer Support.     

Note: For your protection, your account will be locked out after 3 invalid password attempts. You will need to contact Customer Support to reset your password if your account has been locked. To contact Customer Support, please call 1-800-UCBANK1 (1-800-822-2651).

Who do I contact if I have questions about Treasury Management Products and Services?

For Treasury Management Banking Support:
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30am–5:00pm
Or email us at ecorp@ucbi.com

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