Though the Payroll Protection Program hit a few snags, the preparation and strategic procedures put in place by our team allowed us to reserve more than $960 million for nearly 7,000 small business customers with the first round of funding. This was made possible by our team’s structure, flexibility and burning desire to support our customers as they faced a disaster.
From creative use of technology to making tough calls, we can lean on lessons we’ve already learned to better serve customers during the anticipated second round of funding. In an interview with The Financial Brand, Chief Banking Officer Rich Bradshaw discusses a few of these lessons as well as the measures we took to successfully navigate the PPP loan process.
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