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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
Schedule an Appointment
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Report a Lost or Stolen Card

Has your debit card been lost or stolen?

If so, report your missing card immediately:

During business hours: Contact your local United Community Bank branch as soon as possible or call 1-800-UCBANK1 (1-800-822-2651) to speak with a representative in our Customer Contact Center.

After hours: Call 1-800-UCBANK1 (1-800-822-2651), then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. Then, contact your local branch on the next business day to order a replacement card.

Immediate reporting ensures potential losses will be kept to a minimum.

Frequently Asked Questions

How do I create a strong password?

Here's a guideline for creating a password that denies unauthorized computer access:

  • Use at least eight characters with a combination of uppercase and lowercase letters, numbers and symbols
  • Don't include your user name, real name or company name
  • Don't make your password a complete word
  • Create passwords that are significantly different from each other

Didn't find what you are looking for?

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Card Controls

With Card Controls, you can monitor your debit card from your mobile device, as well as set spending limits, lock/unlock its use, and even use GPS to limit transactions to a specified allowable location. 

Download on the App StoreDownload on the Google Play Store

Learning Center

Financial literacy broken down into 5 components.
According to the Financial Literacy and Education Commission, financial literacy is “the ability to use knowledge and skills to manage resources effectively for a lifetime of financial well-being.” If that felt like a mouthful, an easier way of understanding financial literacy is to break it down into these five components.
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COVID-19 scams targeting businesses.

The COVID-19 pandemic has brought out the best in many of us. Unfortunately, it’s also brought out scammers looking to profit off unwitting businesses. Help your business stay safe from criminals by learning about common scams and how to avoid them.

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Graduating from student loans: Tips to dump that debt faster

Are you one of the estimated 37 million Americans with student loan debt? According to the Federal Reserve Bank of New York, the average college loan debt hovers at just over $24,300 — a burden that prevents many from investing, purchasing a first home or many other financial goals.

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