Skip to main content
Alert Icon

Click for our most recent information on:   COVID-19  |  Branch Status  

Alert Exit
Why United
Why United
WHY UNITED
Locations
Help
Contact
Exit Mobile
CONTACT
Search
contact-exit

Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
Schedule an Appointment
MENU

Report a Lost or Stolen Card

Has your debit card been lost or stolen?

If so, report your missing card immediately:

During business hours: Contact your local United Community Bank branch as soon as possible or call 1-800-UCBANK1 (1-800-822-2651) to speak with a representative in our Customer Contact Center.

After hours: Call 1-800-UCBANK1 (1-800-822-2651), then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. Then, contact your local branch on the next business day to order a replacement card.

Immediate reporting ensures potential losses will be kept to a minimum.

Frequently Asked Questions

How do I create a strong password?

Here's a guideline for creating a password that denies unauthorized computer access:

  • Use at least eight characters with a combination of uppercase and lowercase letters, numbers and symbols
  • Don't include your user name, real name or company name
  • Don't make your password a complete word
  • Create passwords that are significantly different from each other

Didn't find what you are looking for?

View All FAQs  or  Contact Us.

Card Controls

With Card Controls, you can monitor your debit card from your mobile device, as well as set spending limits, lock/unlock its use, and even use GPS to limit transactions to a specified allowable location. 

Download on the App StoreDownload on the Google Play Store

Learning Center

Protect Yourself from Cybercrime

Every 40 seconds, a new cyber-attack starts1. With cybercrime increasing every year, it’s more important than ever to make sure your personal information is secure.

Thankfully, you don’t need a degree in IT or complete knowledge of hacking methods to protect yourself. Small, simple actions will make an exponential difference in your personal security and decrease your risk for fraud.

Read Article

The online fraud glossary.
Protecting yourself from online fraud and scams requires an understanding of how criminals operate so you can avoid their traps. Here's a checklist of their favorite tactics.
Read Article

Shopping safely online
In the US alone, there are 2.1 million online retailers. It can be overwhelming to decide what to buy, much less to distinguish what retailers you can trust. Whether you’re shopping online to avoid crowds or simply looking for an easy way to refresh your cold-weather wardrobe and browse for early Christmas presents, we have several steps you can take to protect yourself and your money online.
Read Article
See all Posts