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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-7:00pm
Saturday: 8:00am-12:00pm
After hours? Send us a message
Additional contact options 
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Report a Lost or Stolen Card

Has your debit card been lost or stolen?

If so, report your missing card immediately:

During business hours: Contact your local United Community Bank branch as soon as possible or call 1-800-UCBANK1 (1-800-822-2651) to speak with a representative in our Customer Contact Center.

After hours: Call 1-800-UCBANK1 (1-800-822-2651), then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. Then, contact your local branch on the next business day to order a replacement card.

Immediate reporting ensures potential losses will be kept to a minimum.

Frequently Asked Questions

How do I create a strong password?

Here's a guideline for creating a password that denies unauthorized computer access:

  • Use at least eight characters with a combination of uppercase and lowercase letters, numbers and symbols
  • Don't include your user name, real name or company name
  • Don't make your password a complete word
  • Create passwords that are significantly different from each other

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Card Controls

With Card Controls, you can monitor your debit card from your mobile device, as well as set spending limits, lock/unlock its use, and even use GPS to limit transactions to a specified allowable location. 

Download on the App StoreDownload on the Google Play Store

Learning Center

Is my money safe in a bank?
During troubling economic times, friends and family may advise you to withdraw cash from your bank because it’s safer. The truth is there’s truly no safer place to keep your money than a bank. That’s because it’s protected by the FDIC.
Read Article

Skimming, Phishing, Smishing, Oh my!
Learn about these common scams and how you can better protect yourself from fraud.
Read Article

The security your money deserves with chip card technology.
United Community Bank Mastercard® debit cards feature embedded chip technology; the global standard of protection against fraud and theft, so you can conduct transactions and withdraw money with greater peace of mind.
Read Article
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