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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
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Report a Lost or Stolen Card

Has your debit card been lost or stolen?

If so, report your missing card immediately:

During business hours: Contact your local United Community Bank branch as soon as possible or call 1-800-UCBANK1 (1-800-822-2651) to speak with a representative in our Customer Contact Center.

After hours: Call 1-800-UCBANK1 (1-800-822-2651), then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. Then, contact your local branch on the next business day to order a replacement card.

Immediate reporting ensures potential losses will be kept to a minimum.

Frequently Asked Questions

How do I create a strong password?

Here's a guideline for creating a password that denies unauthorized computer access:

  • Use at least eight characters with a combination of uppercase and lowercase letters, numbers and symbols
  • Don't include your user name, real name or company name
  • Don't make your password a complete word
  • Create passwords that are significantly different from each other

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Card Controls

With Card Controls, you can monitor your debit card from your mobile device, as well as set spending limits, lock/unlock its use, and even use GPS to limit transactions to a specified allowable location. 

Download on the App StoreDownload on the Google Play Store

Learning Center

Seven Tips to Establish Good Savings Habits
When you think about saving more, your first thought is probably to tighten your budget. But saving more money doesn’t always have to mean cutting something else out. There are many ways to save in your daily life—and we’ve pulled together a few simple habits that will make a difference towards your next big savings goal.
 
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3 Reasons to File Your Taxes Early this Year
Tax season is here! For most taxpayers, the due date to file and pay is Monday, April 18, 2022, instead of the typical April 15. According to tax professionals, however, getting your taxes filed early could be better for your wallet.
Read Article

Protect Yourself from Cybercrime

Every 40 seconds, a new cyber-attack starts1. With cybercrime increasing every year, it’s more important than ever to make sure your personal information is secure.

Thankfully, you don’t need a degree in IT or complete knowledge of hacking methods to protect yourself. Small, simple actions will make an exponential difference in your personal security and decrease your risk for fraud.

Read Article
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