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United Community | FNBSM

Welcome to United Community

On Monday, October 23, First National Bank of South Miami became United Community. With a shared commitment to helping clients, the team members you know and trust are excited to assist you as part of the United family. Together, we will provide you with expanded access to personal banking, business banking, and wealth management solutions while maintaining the client focus and local decision-making you have come to expect. 

We understand you may have questions and we’re committed to making you feel comfortable in your new financial home. Below, you will find related information and resources, including a comprehensive Welcome Guide.

Should you have additional questions, please do not hesitate to contact your local team or call us at 1-800-UCBANK1 (1-800-822-2651).

woman using mobile banking

Online and Mobile Banking: Getting Started

With United, you will enjoy a new online and mobile banking experience where you can view and manage your bank accounts right from your desktop, tablet, or smartphone.

If you utilize the Bill Pay service, all payees and scheduled payments will be automatically updated in the new Bill Pay service, so there is no need for you to re-enter this information. 


Frequently Asked Questions

Below are some of the most frequently asked questions concerning the transition of your accounts. See the United Community Welcome Guide for additional FAQs.

FNBSM and United Community will be joining forces in order to deliver the same personalized care you enjoy today, with the added benefit of expanded services to meet your needs, goals, and aspirations. You will continue to enjoy the same convenience and service from the team of bankers you know and trust, at the same locations.

FNBSM’s operating system will be fully integrated into United’s the weekend of October 21. As a result, the accounts and services you have with FNBSM will undergo some changes. Effective October 23, all of your accounts and services will be subject to the Terms and Conditions enclosed within this booklet.

More than anything, we are working to ensure these changes are as seamless as possible. 

First National Bank of South Miami will begin operating under the United Community name, with a full transition on October 23. The United and FNBSM teams will work diligently in the background to make this transition as seamless as possible for you.

Yes, the bankers you know and trust are committed to assisting you through this system integration, and will continue to do so after this transition. Your banker is backed by a team of professionals that have a high commitment to customer service and local relationships.

Yes, you will continue to enjoy the same convenience and service from the team of professionals you know and trust, at the same locations you use today. 

Yes, beginning Monday, October 23, you may conduct transactions at all of United’s branch, ATM, and Interactive Teller Machine (ITM) locations throughout Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee. Plus, United Community is a member of the Publix Presto! ATM network where customers can enjoy free access to over 1,260 ATMs all across the Southeast. Visit for a complete list of United’s locations. 

United banker

About United Community

United Community Banks, Inc. (NASDAQ: UCBI) is a top 100 US financial institution with $26.9 billion in assets and, through its subsidiaries, provides a full range of banking, wealth management, and mortgage services. UCBI is the financial holding company for United Community Bank (“United Community”) which has 205 offices across Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee, as well as a national SBA lending franchise and a national equipment lending subsidiary. United Community is committed to improving the financial health and well-being of its customers and ultimately the communities it serves. Among other awards, United Community is a nine-time winner of the J.D. Power award that ranked the bank #1 in customer satisfaction with consumer banking in the Southeast and was recognized in 2023 by Forbes as one of the World’s Best Banks and one of America’s Best Banks. The bank is also a multi-award recipient of the Greenwich Excellence Awards, including the 2022 awards for Small Business Banking-Likelihood to Recommend (South) and Overall Satisfaction (South), and was named one of the "Best Banks to Work For" by American Banker in 2023 for the seventh consecutive year. Additional information about United can be found at

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If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local branch or call us at 1-800-UCBANK1 (1-800-822-2651).

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