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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
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Mastercard® Debit Cards

The power of a community in your wallet.

Issued by your community’s most trusted bank, this debit card gives you the convenience you need, no matter where your life takes you. 

Your money is good here.

With a good debit card, you can conveniently travel the world without worries. You can also use your card for free at hundreds of ATMs across the Southeast without incurring any fees1.

Get Yours Now

Take Control of Your Card.

With United's Card Controls, you can manage your debit card from your mobile device, as well as set spending limits, lock/unlock its use, and even use GPS to limit transactions to a specified allowable location.

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2-Way Text Alerts

Receive debit card transaction alerts immediately with our free fraud alert service. We’ll text you information to your mobile device with our safe and secure mobile service.2

Make room for more important stuff.

Enjoy the convenience of adding your Mastercard® debit card into your mobile wallet. With fewer cards in your pocket, you can free up space for more important things, like more money or candy. 

Compatible with Google PayTM, Apple Pay®, Samsung Pay, Venmo, PayPal® and more. 

Click to Pay

When you store your United Community Bank Mastercard® in Click to Pay, you can shop without searching for your card or having to type in payment details. Whether on your smartphone, tablet or desktop, just look for the Click to Pay icon when checking out online where Mastercard® is accepted.

Learn More

Frequently Asked Questions

What happens if my card is lost or stolen?

If your debit card has been lost or stolen, it is important that you report it to us immediately. Immediate reporting ensures potential losses will be kept to a minimum.                                                                                                                    

During normal business hours: Call 706-439-6600 to speak with our Customer Contact Center.

After hours: Call 706-439-6600, then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. You will then need to contact your local branch or call 706-439-6600 during business hours to speak with our Customer Contact Center the next business day to order a replacement card.

Card Controls: If you are using United's Card Controls App, log into the app and set the lost card to the OFF setting, then call 706-439-6600 the following business day to order a replacement card.

You will no longer be able to use your card within Apple Pay™, Android Pay™ or any of our mobile wallet solutions, so be sure to remove the card. When you receive your new card, you will need to add the new information to the mobile wallet solution that you use.

Is there a charge for using Card Controls?

No, it is free of charge.

What mobile devices support Card Controls?

You can use Card Controls on your Apple® iOS or Android® devices.

Can I use Card Controls with my tablet?

Yes, you can download the app from the app store and use the Card Controls app with your tablet. 

Didn't find what you are looking for?

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¹ $1 charge on all transactions outside of the United or Publix Presto! ATM networks unless account holder qualifies for the fee to be waived. ATM transactions/balance inquiries outside of United or Publix Presto! ATM networks are also subject to charges by other institutions.

2 Message and data rates may apply. Fees may apply for certain optional services through Personal Online and Mobile Banking.