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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
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Alerts and Notifications

Always protecting your information

Here at United Community Bank, we do all that we can to protect your personal information and provide you with a dependable online experience. However, you also have a role to play in your own account security. By using the tools available to you, Online Banking can be a secure and efficient method for all your banking needs. 

Security Precautions

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Security Preferences 

We take security very seriously at United Community Bank. Because of this, we've added various tools to help you better protect your account information. You can add and manage these features in Security Preferences to strengthen your Online Banking experience. 
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Mobile Security Preferences

Within UCB's Online Banking app, you have the ability to set up security preferences that are not available on a desktop computer. These additional preferences make signing into your Online Banking quick and easy, but also adds an extra layer of security to your private information while you are on the go! 
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Alerts

Having piece of mind is critical when it comes to your Online Banking experience. When you create an alert through Online Banking, you specify the conditions that trigger that alert, so you stay on top of what's important to you. 
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Notifications

Have alerts sent to your mobile device as push notifications. Push notifications are completely free to receive and will show up as a banner at the top of your lock screen or in your notification tray on your device. 
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Secure Message

If you have questions about your accounts or need to speak with someone at United Community Bank, Secure Messages allow you to communicate directly with a UCB customer service representative. From the Secure Messages page, you can find replies, old messages or create new conversations. 
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Moving Money

The heart of Online Banking is the ability to transfer funds on the go. Whether you are transferring money between your accounts or sending money to someone outside of United Community Bank, there are various features that help you transfer funds in different ways. 
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Learning Center

5 Ways to Prepare for a Baby Financially
If you’re growing your family, congratulations are in order. You’re embarking on an exciting adventure. Taking some time to plan for the financial realities can go a long way toward putting your money where it will matter most in this new stage of life.
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Debt Paydown: What’s the Plan?
The amount of credit card debt consumers owe rose 13% this year, according to The Federal Reserve Bank of New York. Auto loans and mortgages also trended up. Even still, many have found ways to pay down their debt while making ends meet. Use these tips and tools to create your own debt paydown plan.
Read Article

3 Ways to Boost Your Financial Literacy
Have you ever made a financial decision you regretted? Or wish you’d understood your options better at the time? We’ve all been there, and we can all grow our financial knowledge so that we’re better equipped for the next decision.
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