Card Controls

Security is just a tap away.

Protecting your money just got even easier with the all-new Card Controls app! Control settings on your debit card and manage checking account transactions directly from your smartphone.

Turn your card off and on again

Turn your card off with the touch of a button when your card gets lost or stolen, and turn it back on again when you're ready.

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Set up alerts

Set up alerts to help keep an eye on when and where your debit card is used. 

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Set spending limits

Restrict your card use by location, merchant type, transaction type or transaction amount. 

Download the new Card Controls app. After initial setup, the Card Controls app can be accessed from within Mobile Banking.

Step 2

Open the Card Controls app once the download is complete. In order to connect, you'll be directed back to your United Mobile App, where you will be instructed to log in with your secure password or Touch ID.

Step 3

Once logged in to your United Mobile App, navigate to the Card Controls menu item on the left hand side of your screen. This will secure the connection between your account and the Card Controls app and direct you to a screen where you can setup Face ID or Touch ID.

Step 4

Click the "Add Card" option on your screen to enter your debit card information into the Card Controls app. Setup is complete after agreeing to the terms and conditions.

Frequently Asked Questions

What is United Community Bank's routing number?

United Community Bank's ABA routing number is 061112843.

How can I see current transactions?

  • From the left menu bar,
  • Click or tap the Account Summary tab, all of your accounts will be listed in boxes to the right
  • Click or tap the account box you would like to see the transactions for and all activity should populate.
  • Click or tap the specific transaction you would like to see and if the item is a check the image will populate below the transaction. Transaction details will also display.

Is there any action required to start using United's online banking?

Yes, it is important that you take a few moments to read the following tips to get ready:

  1. Update your browser. An updated browser is the gateway to a better and more secure online financial experience. It's vital to use the most current version of your preferred browser. If you are using Internet Explorer, you will also need to ensure that it is not running in Compatibility Mode. Also, if you would like to register your device and skip the need to enter a Secure Access Code on future visits, be sure to select 'Register Device' during the sign in process and ensure your browser is not set to automatically delete cookies. Visit our Digital Banking Support page to see which browsers are compatible.
  2. Update financial software. If you utilize financial software such as Quicken® or QuickBooks, there will be some additional steps to take to ensure you are able to continue to successfully download transactions from the new Online Banking system.

What happens if my card is lost or stolen?

If your debit card has been lost or stolen, it is important that you report it to us immediately. Immediate reporting ensures potential losses will be kept to a minimum.                                                                                                                    

During normal business hours: Call 706-439-6600 to speak with our Customer Contact Center.

After hours: Call 706-439-6600, then follow the prompts to be directed to the Card Center in order to report and block your lost or stolen card. You will then need to contact your local branch or call 706-439-6600 during business hours to speak with our Customer Contact Center the next business day to order a replacement card.

Card Controls: If you are using United's Card Controls App, log into the app and set the lost card to the OFF setting, then call 706-439-6600 the following business day to order a replacement card.

You will no longer be able to use your card within Apple Pay™, Android Pay™ or any of our mobile wallet solutions, so be sure to remove the card. When you receive your new card, you will need to add the new information to the mobile wallet solution that you use.

Who do I contact if I have questions about my personal loan?

Stop by one of our locations near you to speak with a loan officer or use our locator tool to find a mortgage loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

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