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Welcome to United Community Bank

Effective April 23, Reliant Bank fully transitioned to United Community Bank.

With a shared commitment to quality service, the team members you know and trust are excited to assist you as part of the United family. Together, we will continue providing personalized financial solutions to you, our valued customers, along with expanded access to United’s personal banking, business banking, and wealth management solutions.

We understand you may have questions, and we’re committed to keeping you informed. Below, you will find related information and resources, including a comprehensive Welcome Guide.

If you have a Manufactured Housing Loan
We are excited to introduce Reliant MH, a division of United Community Bank. Please visit ReliantMH.com to learn more and make an online loan payment.  

What to Expect


Online and Mobile Banking including Bill Pay

Your Bill Pay payees and scheduled payments were automatically transferred and processed, so there is no need for you to reenter the information.

External accounts and transactions with an effective date after Monday, April 25 will need to be reestablished in the new United Online and Mobile Banking system before any external transfers can be processed.

Popmoney is no longer available. Any Popmoney transfers that were recurring or dated for after April 25 will not process.

Recurring and future-dated internal transfers have been converted, however, they are not viewable on United Community Bank’s Online and Mobile Banking system to edit or delete. Please call 1-800-UCBANK1 and select Option 5 if you need to make any edits or deletions to previously established transfers. Newly established internal transfers can be initiated and managed within United Online and Mobile Banking.

Access to Reliant’s Mobile App has been turned off. The Reliant Mobile App should be deleted from all tablets and mobile devices.

Visit ucbi.com to access the new United Online and Mobile Banking system. Live support is available to provide assistance by dialing 1-800-UCBANK1 and selecting Option 5 from the menu.

Download the United Mobile App from the Apple or Google Play stores to access Mobile Banking.

If you use Online Banking Alerts, you will need to recreate them once you’ve signed in to the new Online Banking system.

If you use Reliant’s mobile banking app to manage your Reliant Bank debit card, you will transition to United’s Card Controls app to maintain this functionality. Card Controls allows you to turn your card off and on again, set up alerts, set spending limits, and more. Once you download the United Mobile App and log in, choose the Card Controls option to download the Card Controls app.

Debit Cards

Please continue to use your current Reliant Bank debit card as you do today.

You will receive a new United Community Bank Mastercard® debit card to replace your current card between May and September 2022. You will receive additional communication prior to receiving your new card. Until you receive your new United Community Bank Mastercard® debit card, continue using your Reliant Bank debit card.

If you report your Reliant debit card lost or stolen or request a new card, you will automatically be issued a new United Community Bank Mastercard® debit card.

Your United Community Bank Mastercard® debit card will be a contactless card. Look for theContactless-Credit-Cards_1.png on a retailer’s card terminal and securely pay by tapping your card against the symbol or holding your card over the symbol—no need to insert or swipe your card.

You should also add your United Community Bank Mastercard® debit card to your digital wallet to make contactless payments using your mobile device. It’s compatible with Google Pay™, Apple Pay®, Samsung Pay, Venmo, PayPal®, and more.

Statements and eStatements

We have resumed regular statement cycle dates. Up to 24 months of eStatements and transaction history are available within the new United Online and Mobile Banking system. However, there may be a temporary delay accessing eStatements following the transition to the new system.

24-Hour Telephone Banking

24-Hour Telephone Banking is available by dialing 1-800-UCBANK1 and selecting Option 5. The last four digits of your SSN/TIN will serve as your temporary PIN until you designate the PIN of your choice. You will be able to check your account balance, review your transactions, transfer funds, make a payment, report lost or stolen cards, and more.

In addition to 24-Hour Telephone Banking, the Customer Contact Center is available for live person calls 7:00am–5:00pm CST Monday–Friday and 8:00am–11:00am CST on Saturday by dialing 1-800-UCBANK1 and selecting option 5. You may also connect with us through online chat when you log in to Online Banking or the mobile banking app.

Loan Account Number Change

Some loan or line of credit account numbers with Reliant Bank were updated to ensure they remained compatible with United Community Bank’s operating system. If you have a loan or line of credit that was impacted, you should have received a letter in April that included your new account number information along with any necessary steps to take. Otherwise, your loan account number remains the same and no action is required.


Payments automatically drafted from an account at United Community Bank (formerly Reliant Bank) will be automatically updated and no action is required. You can make your payment at any United Community Bank location, or you can mail it to: United Community Bank, P.O. Box 249, Blairsville, GA 30514.

Your attention is required if your loan account number changed and your payment is being automatically drafted or issued from a different financial institution or Bill Pay service. To avoid possible delay in processing or return of your payment due to an invalid account number, please contact your financial institution or Bill Pay service provider and provide your new loan account number(s) along with the following information:
United Community Bank
P.O. Box 249
Blairsville, GA 30514
ABA #: 061112843

Online and Mobile Banking: Getting Ready

With United’s online and mobile banking experience, you can view and manage your bank accounts right from your desktop, tablet, or smartphone.

To ensure that the transition to the new Online and Mobile Banking system is as smooth as possible, please take a few moments to read our tips to get started and enroll.

 

Frequently Asked Questions

We've put together answers to some of the most frequently asked questions concerning the transition of your accounts.
 

About United

  • Founded in 1950, United provides a full range of banking, wealth management, and mortgage services for relationship-oriented consumers and business owners. The company, known as “The Bank That SERVICE Built®,” has been recognized nationally for delivering award-winning service.
  • United has $24.4 billion in assets and over 198 offices in Florida, Georgia, North Carolina, South Carolina, and Tennessee along with a national SBA lending franchise and a national equipment lending subsidiary.
  • In 2022, J.D. Power ranked United #1 in customer satisfaction with consumer banking in the Southeast, marking eight out of the last nine years United earned the coveted award. United was also named one of the "Best Banks to Work For" by American Banker in 2021 for the fifth year in a row based on employee satisfaction.
  • Forbes recognized United as one of the top ten World’s Best Banks in 2022. Forbes also included United on its 2022 list of the 100 Best Banks in America for the ninth consecutive year.
  • United received ten (10) Greenwich Excellence Awards in 2021 for excellence in Small Business Banking and Middle Market Banking, including national awards for Overall Satisfaction and Likelihood to Recommend.

Help

If you have additional questions regarding the transition of your account(s) or need further clarification at this time, please do not hesitate to contact your local branch or contact us at 1-800-UCBANK1 (1-800-822-2651).