United Community Bank is committed to maintaining the privacy and security of your personal information. Technology and new marketing practices have increased the amount of customer information collected and shared in today's marketplace. Consumers are concerned about the impact this development has or might have on their privacy and security. We are sensitive to these concerns and we are committed to taking reasonable steps to protect the privacy and security of information shared with us. Our customers are protected not only by state and federal laws, but more importantly, our commitment to them.
To help us offer secure online banking services, United Community Bank uses industry-standard technology and procedures. This technology allows us to properly authenticate your identity and protect your information when you access our online banking services.
We maintain rigorous security standards and procedures to prevent unauthorized access to customer information. We issue a unique Access ID and Password that identify the customer when logging on to our website or Online Banking or Mobile Banking App. We use state of the art secured software for transferring data together with a very high level of encryption bit strength. Our security software also ensures that users establish sessions with only secure websites. The software further protects data by (1) authentication which ensures that the customer is actually communicating with the bank and not someone impersonating the bank; (2) encryption or scrambling of transferred data so that account information cannot be intercepted and read by a third party; and (3) assessing the data integrity by verifying that the information sent by the customer to the bank has not been altered during the transfer.
Information Security and Cybersecurity Awareness
United Community Bank is committed to ensuring the security, availability, and confidentiality of the information entrusted to it by its customers and other stakeholders. In furtherance of that commitment, United continually works to strengthen its infrastructure and enhance its cybersecurity and information security controls.
As part of its oversight responsibilities over Company risks and controls, the Risk Committee of the Board oversees United’s efforts to respond to the increasing cyber and information security risks. At each quarterly meeting of the Risk Committee, United’s Chief Information Officer reports to the Risk Committee of the Board regarding security testing, training, audits, key cybersecurity metrics, and United’s efforts to identify, prepare for, prevent, and respond to critical threats. The Risk Committee receives regular updates on the maturity of United’s information security program, penetration testing results, infrastructure assessments, threat environment, security operations, operational events, vendor and supply chain security, and application/data security. On an annual basis, United’s Chief Information Security Officer presents a Cybersecurity Program Update to the Risk Committee of the Board.
All employees are engaged in protecting and securing data. Employees receive annual training on cybersecurity risks, including training that raises awareness of phishing scams, as well as annual training on security, privacy, and policy awareness. We also routinely conduct exercises to raise information security awareness. In addition to enterprise-wide cybersecurity training for all employees, the Company also annually conducts targeted cybersecurity training for all IT personnel and application development personnel.
United maintains cybersecurity insurance to provide coverage in the event of certain losses. To United’s knowledge, United has not experienced a material breach in the past three years.
Questions/Concerns? Call us at 1-800-UCBANK1 (1-800-822-2651) or contact us via email.