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In observance of Martin Luther King Jr. Day, all branches and customer support will be closed Monday, January 18. Online and Mobile Banking services will be available. For more holiday closings, click here. 
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Click for our most recent information on:   COVID-19  |  Branch Status  |  PPP  |  Stimulus Checks
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Our COVID-19 Response

Committed to keeping you updated

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Our Safety Standards

Learn what we're doing to keep our customers and our employees safe during this time and how best to conduct your banking. 
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Stimulus Payments

Learn about the new, pandemic relief bill and what it means for your stimulous payment. 

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Branch Status

While many of our branches have shifted to a drive-thru only model, lobby service is available by appointment, click here to schedule now. To view your local branch's current status, click here

New COVID-19 relief funding

On Sunday, December 27, the president signed a $900 billion pandemic relief bill. A portion of the funding was earmarked for a second round of Economic Impact Payments, or better known as stimulus payments. The IRS determines the eligibility, amount, timing and distribution of stimulus payments. Financial institutions, like United, do not play a role in this determination process. We will update this page with additional information as it becomes available. 
 

For your convenience, the IRS has published an online resource called "Get My Payment," which provides users with up-to-date status information on their payment. 

Get My Payment


According to the IRS, direct deposit payments have started and will continue into next week while paper checks started mailing on Wednesday, December 30. For the latest federal government information on government stimulus payments, including the status of your payment, click here to visit the IRS’ website. This website will likely be frequently updated in the coming days and weeks.
 

Receiving your payment

Eligible recipients will receive stimulus payments in one of the following ways:

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Direct Deposit into your account

Payments may be deposited directly into the same account that was used in the previous round of the stimulus program, or the account associated with your 2019 tax return. The payment may appear in your transaction history with “IRS TREAS 310” or something similar. Log in to Online Banking or the United Mobile App to monitor your account and take care of everyday banking needs.

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Paper Check

If the IRS does not have your direct deposit account information on file from previous federal tax returns or your status as a non-filer, the US Treasury will mail you a check to the address on file from your prior year’s tax return.

Safety is our priority.

We are so proud of the resilience and strength of our communities, and we recognize that we need to work together to ensure the safety and health of not only our employees, but our customers as well.

 

 

What we're doing

We want to take the chance to reassure you that customer and employee health and wellbeing are of the utmost importance to us. We have taken steps in accordance with CDC guidelines to protect those who visit our branches. We remain open for business to continue serving your banking needs, however, due to the recent increase in COVID-19 cases, we are taking steps to protect our customers and employees.

 

Effective Monday, December 14, most United branches will temporarily shift to a drive-thru and appointment-only service model. For a list of the branches that will continue to offer lobby hours without needing to schedule an appointment, click here. We will re-evaluate conditions in mid-January and provide further updates then.

hand washing

Enhanced cleaning procedures.

Door handles, countertops, pens and other high-touch items are cleaned regularly to help keep the branches disinfected. Increased availability of hand sanitizer dispensers in high traffic areas for easy access for both customers and employees.

Physical distance

Physically distancing.

To help practice safe physical distancing, we are clearly posting physical distancing expectations with signage and floor markers. We've also installed Plexiglass guards at teller stations and other desks and offices to help with physical distancing.
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Employee health checks. 

Employees are encouraged to perform a daily WellCheck Health Screening before coming in to work. Employees who exhibit any symptoms are asked to stay home.

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Appointment Scheduling.

We now provide an easy way for you to schedule an appointment online to meet with a banker at your local branch. Click here to schedule your appointment now!

How you can help

We ask that you abide by the following guidelines if you visit a United branch. These standards were designed to protect those who enter our branches as we begin the reopening process and to ensure our branches remain a safe place for all members of our community.

Physically distance.

Practice physical distancing.

Please stay at least 6 feet apart from other customers and United employees at all times when in a United location. 
Stay Home

Stay home if you're sick. 

If you're experiencing any potential COVID-19 symptoms, we ask that you do not enter a United branch. 
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Wear a mask. 

While we encourage wearing a mask, please be aware that you will be asked to visually identify yourself upon entering the branch for security reasons. 
hand washing

Practice good hygiene. 

Remember to wash or sanitize your hands before and after visiting a common area. 
Respect

Respect each other. 

Recognize that different people have different comfort levels in public in current conditions. Be respectful of each other's preferences and feedback. 

Branch Status

As COVID-19 (coronavirus) continues to impact our community, we are continually assessing and adjusting our operations to safely reopen our branches. We do this in accordance with CDC guidelines and the health of our customers and our employees in mind.
 

Please refer to our Branch Status Tracker below to learn about the current operating capacity of your local branch and find the best way to conduct banking transactions. Along with appointment-only lobby service, our dedicated staff is prepared to perform many common services in the drive-thru. We highly recommend taking advantage of our digital and remote banking resources whenever possible. However, certain services do require a visit to our lobby and for such situations, we are happy to book an appointment with you. 

To book an appointment, please click here, or select your state below to find your branch status. 

 

Georgia
South Carolina
North Carolina
Tennessee

We're bringing banking to you.

Whenever possible, we highly recommend using our suite of digital and remote banking resources. From depositing checks to external transfers to cash flow management for your business, you can do a lot from the comfort and safety of your own home. Explore your options below.
Phone and ATM Options

24/7 Telephone banking

  • Transfer funds, review transactions, make payments, report lost or stolen cards and more. 
  • Call 1-800-UCBANK1 (1-800-822-2615)

ATM Locations

  • We are a member of the Publix® Presto! ATM network which gives you access to over 1,000 ATMs nationwide with no fee. 
  • View a full listing of our ATM locations

Avoid scams and protect yourself.

As the coverage of the coronavirus continues, those attempting to do harm are increasing their efforts in targeting individuals and organizations. There are active scam initiatives promising free products, virus cures and inaccurate borrowing claims. Also, watch out for communication from people or organizations claiming to be the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO). 

Branch Status

We will keep this list up-to-date as we continue the process of opening our lobbies across the southeast. 

Georgia

Branch Name
Drive-Thru Service Only
Book an appointment for lobby service
Full Service
Full lobby and drive-thru service available.
Adairsville - Adairsville Hwy x  
Athens - Hwy 29 N x  
Blairsville - Bracketts Way   x
Blairsville - Hwy 515   x
Blue Ridge - Hwy 515   x
Blue Ridge - Ingles   x
Brunswick - Commercial Dr x  
Brunswick - Mall x  
Buford - South Lee St x  
Canton - Bridgemill x  
Canton - Riverstone Blvd x  
Carrollton - Maple St x  
Cartersville - Joe Frank Harris Pkwy x  
Cave Spring - Cedartown St x  
Clarkesville - West Louise St x  
Clayton - Hwy 441   x
Cleveland - East Kytle St   x
Commerce - Homer Rd x  
Conyers - Hwy 138 x  
Cornelia - Hwy 441 Bypass x x
Covington - Bypass x  
Cumming - Hammonds Crossing x  
Cumming - Hwy 20 x  
Dahlonega - Morrison Moore Pkwy   x
Danielsville - General Daniel Ave x  
Dawsonville - GA 400 x  
Dawsonville - Hwy 53 x  
Douglasville - Church St x  
Ellijay - Industrial Blvd   x
Embry Hills - Henderson Mill x  
Fairburn - Washington St x  
Fayetteville - Jeff Davis Dr x  
Gainesville - Jesse Jewell Pkwy   x
Gainesville - Quillians Corner x  
Gainesville - Thompson Bridge Rd x  
Helen - Hwy 75 x  
Hiawassee - Hwy 76   x
Jasper - Hwy 515 x  
Johns Creek - McGinnis Ferry x  
Lawrenceville - Riverside Pkwy x  
Locust Grove - Bill Gardner Pkwy x  
Marietta - Cherokee St x  
McCaysville - Hwy 5    
McDonough - Hwy 20/81 x  
Midway - Atlanta Hwy x  
Monroe - West Spring St x  
Newnan - Bullsboro Dr x  
Oakwood - Mundy Mill Rd x  
Peachtree City - Commerce Dr x  
Powder Springs - Lost Mountain x  
Powder Springs - Richard Sailors Pkwy x  
Rome - 2nd Ave   x
Rome - Mt Berry x  
Savannah - Bull St x  
Savannah - Victory Dr x  
Savannah - White Bluff x  
Snellville - Scenic Hwy x  
St Simons - Demere Rd x  
Stockbridge - Eagles Landing Pkwy x  
Summerville - Hwy 27   x
Trion - Hwy 27 x  
Tyrone - Hwy 74 x  
Villa Rica - Bankhead Hwy x  
Watkinsville - Mars Hill Rd x  
Waycross - Plant Ave x  

Tennessee