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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
Additional contact options 
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Our COVID-19 Updates

Committed to keeping you updated

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Our Safety Standards

Learn what we're doing to keep our customers and our employees safe during this time and how best to conduct your banking. 
See Our Guidelines
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Branch Status

We have resumed normal service in most branch lobbies, however some lobbies remain banking-by-appointment to allow us to serve you better. If you wish to schedule service at a guaranteed time, planning your next visit is easy. Click here to schedule an appointment with a local banker.

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Safety is our priority.

We are so proud of the resilience and strength of our communities, and we recognize that we need to work together to ensure the safety and health of not only our employees, but our customers as well. 
 

What we're doing

We want to take the chance to reassure you that customer and employee health and wellbeing are of the utmost importance to us. We have taken steps in accordance with CDC guidelines to protect those who visit our branches. We remain open for business to continue serving your banking needs, however, due to the recent increase in COVID-19 cases, we are taking steps to protect our customers and employees. We now provide an easy way for you to schedule an appointment online to meet with a banker at your local branch. Click here to schedule your appointment now!

hand washing

Enhanced cleaning procedures.

Door handles, countertops, pens and other high-touch items are cleaned regularly to help keep the branches disinfected. Increased availability of hand sanitizer dispensers in high traffic areas for easy access for both customers and employees.

Physical distance

Physically distancing.

To help practice safe physical distancing, we are clearly posting physical distancing expectations with signage and floor markers. We've also installed Plexiglass guards at teller stations and other desks and offices to help with physical distancing.
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Employee health checks. 

Employees are encouraged to perform a daily WellCheck Health Screening before coming in to work. Employees who exhibit any symptoms are asked to stay home.

How you can help

We ask that you abide by the following guidelines if you visit a United branch. These standards were designed to protect those who enter our branches as we begin the reopening process and to ensure our branches remain a safe place for all members of our community.

Physically distance.

Practice physical distancing.

Please stay at least 6 feet apart from other customers and United employees at all times when in a United location. 
Stay Home

Stay home if you're sick. 

If you're experiencing any potential COVID-19 symptoms, we ask that you do not enter a United branch. 
Mask

Wear a mask. 

While we encourage wearing a mask, please be aware that you will be asked to visually identify yourself upon entering the branch for security reasons. 
hand washing

Practice good hygiene. 

Remember to wash or sanitize your hands before and after visiting a common area. 
Respect

Respect each other. 

Recognize that different people have different comfort levels in public in current conditions. Be respectful of each other's preferences and feedback. 

We're bringing banking to you.

Whenever possible, we highly recommend using our suite of digital and remote banking resources. From depositing checks to external transfers to cash flow management for your business, you can do a lot from the comfort and safety of your own home. Explore your options below.
Phone and ATM Options
All LocationsBranch Closures

24/7 Telephone banking

  • Transfer funds, review transactions, make payments, report lost or stolen cards and more. 
  • Call 1-800-UCBANK1 (1-800-822-2615)

ATM Locations

  • We are a member of the Publix® Presto! ATM network which gives you access to over 1,000 ATMs nationwide with no fee. 
  • View a full listing of our ATM locations

Avoid scams and protect yourself.

As the coverage of the coronavirus continues, those attempting to do harm are increasing their efforts in targeting individuals and organizations. There are active scam initiatives promising free products, virus cures and inaccurate borrowing claims. Also, watch out for communication from people or organizations claiming to be the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO). 
Protect YourselfMore Resources