Personal Online and Mobile Banking

Bank anywhere, 24/7. Download our Mobile Banking App today.

Have you downloaded United’s Mobile Banking App yet? With Mobile Banking from United, you can bank anywhere, 24/7 from your iOS® or Android™ device.

Accessing your accounts using Mobile Banking will require downloading United's Mobile Banking App. If your device isn’t an Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

Mobile Deposit. The Mobile Deposit feature allows convenient, secure check deposits directly from your mobile device. Simply snap a photo of a paper check with your Android or iOS device to deposit checks into your Online Banking account. Review the Personal Online and Mobile Banking eGuide to learn more.

Alerts and Notifications. Account Alerts notify you via email or text message of important events occurring on your account. Stay informed with balance, transaction and security alerts. To get started, select Alerts within the Settings menu of Online Banking or the Mobile Banking App. Next, select the New Alert drop-down box to choose the alert type you wish to establish and follow the onscreen instructions.

Text Banking. The Text Banking feature allows you to quickly request and receive account information via text message to your mobile device. This convenient service is safe and secure. Once enrolled, you will not need to sign in to Online & Mobile Banking to use it. To get started, select Text Enrollment within the Settings menu of Online Banking or the Mobile Banking App. Follow the onscreen instructions to complete enrollment.

Below are a number of resources, eGuides, video tutorials and more to assist you with our Personal Online Banking service.

Resources:

Online & Mobile Banking eGuide (ADA eGuide)
Personal Financial Management (PFM) eGuide

Video Tutorials:

Make the most of your Online and Mobile Banking experience with a variety of convenience-enhancing tools and features. Start now by viewing these demo videos:

Retail Online Banking
Mobile Banking
Bill Pay
Security

Enjoy 24/7, on-the-go access to your personal United Community Bank account when you enroll in Online and Mobile Banking today.

To get started, simply follow the steps outlined below.

Step 1: Visit ucbi.com and select “Enroll” from the Online Banking Login menu on the top right-hand side of the website. Then, select “Personal” from the drop-down list that populates below “Enroll.”



Step 2: Review and “Accept” Personal Online Banking Service Agreement and Disclosure Statement associated with these services.



Step 3: Enter the required information outlined in the Online Banking Enrollment fields, including Account Number, Account Type, Social Security Number, Date of Birth and Requested Login ID. Then, select “Continue.”



Step 4: Upon submitting your Online Banking Enrollment information, a confirmation box should appear, indicating that you have successfully enrolled in United Community Bank’s Online and Mobile Banking service. Take note of the “Login ID” indicated in the confirmation box. You will need this to access your account in the future. Please note: Newly opened accounts will be available within Online and Mobile bBnking at the end of the next business day.

Step 5: Once your Login ID has been saved in a secure location, select “Continue.” Select, where you would like your Secure Access Code to be delivered.



Step 6: Upon receipt of your Secure Access Code, enter it into the field indicated on your desktop, tablet or mobile device and select “Submit.”



Step 7: Once your Secure Access Code has been accepted, you will set your new password, referring to the password requirements indicated. Select “Submit.”



Step 8: Review, update and complete your Online and Mobile Banking Account Profile by filling in the fields indicated.

Step 9: Upon completing your Account Profile, select “Submit” and you are ready to begin using United’s Online and Mobile Banking service.

Following the completion of the Online and Mobile Banking Enrollment process, download the United Community Bank Mobile App and enjoy access to your account from your iOS® or Android™ device.

What is a Secure Access Code?
A Secure Access Code (SAC) is a security feature that allows you to register the computer you are using for "one-time" or "future" use. Registering your computer is another layer of security to help prevent your online banking account from being accessed by an unregistered computer-even if your Login ID and Password are accidentally or unintentionally compromised.



When you log in from an unrecognized computer or mobile device, we will send you a single-use Secure Access Code. The code will be delivered to you using secure contact information that we have on file for your accounts. You can choose to have your Secure Access Code delivered via text message, phone call or e-mail, depending on what contact information we have on file for you. Once you receive the temporary Secure Access Code from United Community Bank, enter it in the space provided within login.
 
When you use a private device that you will frequently use to access Online Banking, you can “register the device”, which will allow us to recognize the device and browser you’re using.  Once you have registered your device, you will not be prompted for a Secure Access Code with future logins.  However, if the computer you use is public or one which you do not regularly use, we recommend for your security that you “do not register” the device.
 
I didn’t receive my Secure Access Code or my contact information is outdated.
Please call us at 1-800-822-2651 during business hours so we may assist you.
 
I have registered my device, but Online Banking prompts for another Secure Access Code.  Why?
There are several reasons this may happen.  Most commonly this occurs when your browser settings are setup to delete cookies, or your browser cookie for Online Banking has been deleted since your last login.  This can also happen if you are logging in with a different browser on the same registered device. You may have a program on your device that automatically deletes the cookie and that feature would need to be turned off or configured to accept and retain cookies from United Community Bank.
 
How do I remove the registration from a device?
You can remove the registration of a device or browser by deleting your cookies, or only the cookie related to Online Banking.
 

Your security is our top priority. But we need your help.

To ensure that your financial information is secure whenever you use the Internet, we’re asking you to take a few minutes right now to make sure you’re using the most current version of your Web browser. That’s because the browser—the software application that lets you surf the Web—also plays a huge role in protecting you and the data you choose to share when you’re online. The most common browsers are Microsoft Internet Explorer®, Mozilla Firefox®, Google Chrome™ and Safari®.

As online fraud and theft evolves, browsers must become more secure with each new version. That’s why companies that provide Web browsers continually release patches to stay one step ahead of fraudsters. So it’s vital that individual users, like you, routinely apply the upgrades to stay protected-on your smartphone, tablet and computer.

Always using a current Web browser is vital to keeping the information you share and the sites you visit secure. This includes the financial information you view and exchange while using Online Banking. Knowing you’re using the most current version is one of the best ways to give yourself peace of mind.

There are many versions in use today that provide adequate protection. If you’re using any of these you’re in great shape:

Android Mobile Operating System (OS): version 5.0 (Lollipop) and higher are supported
Microsoft Internet Explorer® 11.0 or higher
Microsoft Edge: all versions supported
Google Chrome™ 38.0 or higher
Mozilla Firefox® 27 or higher
Apple Desktop Safari® version 7 and higher for OS X 10.9 (Mavericks) and higher
Apple Mobile Safari® version 5 and higher for iOS 5 and higher

If you’re unsure which version you’re using, please refer to the browser identifier below which displays the browser you are currently using to access this page. You may also check with the browser provider to make sure it’s current. To do this, simply visit the website of your preferred provider and navigate to their updates/patches.

If you have questions or need assistance updating your browser, please contact us during business hours at 1-800-822-2651 or onlinebanking@ucbi.com.
 

Your Browser Information:

My IP: 54.158.199.217
My Browser: Unknown, version: 0 

We are excited to deliver upgrades to Online and Mobile Banking that provide greater visibility and accessibility, along with improved features and resources now and in the future. We are growing the platform and will continue to add more features to enhance your digital banking experience.
 
Things you will notice starting Wednesday, July 25:

MOBILE BILL PAY—Bill Pay is now easier than ever on the United Mobile App. View all bills and payment activity in a new, streamlined layout.

FINANCIAL TOOLBAR—Within the Mobile App, this new, easily accessible link provides quick access to our Budget and Spending tools. Calculate a budget, categorize your transactions and track spending against your goal with a click of the mouse. 

     

ACCESSIBILITY OPTIONS—Check out our new high-contrast mode under the Settings menu in the Accessibility area to determine which viewing mode is best for your viewing experience.