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Customer Support

Phone:
1-800-UCBANK1 (1-800-822-2651)
Hours:
Monday-Friday: 8:00am-6:00pm EST
Saturday: 9:00am-12:00pm EST
After hours? Send us a message
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No business like your business.

When no two businesses are alike, why would you settle for only one lending option? You shouldn’t, and that’s why we offer many types of SBA loans geared specifically to your business’ needs.
CPA lending icon

CPA Lending

From practice acquisition and expansion to refinance and debt consolidation, we can provide the guidance and loan options that fit you. You can “account” on it.
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Dental lending icon

Dental Practice Lending

Show us your biggest and brightest smile. You’re going to need it when you hear about our dedicated lending options for your dental business.
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Franchise lending icon

Franchise Lending

The hardest part about starting or growing your franchise is acquiring the assets to take the next step. Let’s take it together.
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Medical lending icon

Medical Lending

A lot of hard work goes into medical, but your loan doesn’t need to hold up the line. Keep things moving by joining the community. 
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Pharmacy lending icon

Pharmacy Lending

You're at the heart of your community, and we invite you to join ours to gain access to the lending assistance your pharmacy needs.
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Veterinary lending icon

Veterinary Lending

Whether you specialize in pocket pets, exotics or human’s best friend, rest assured, we specialize in finding lending solutions for you. We make the lending process simple and speedy so that you can get back to your patients faster.
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Craft beverage lending icon

Craft Beverage Lending

Kegs, packaging and brand are all a part of your business, but there's so much more. We get that, and we provide the right financing for every part of your craft.
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General Lending

Don't see your industry listed? No problem! We're happy to help any type of business with the lending process. 
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Connect with the right lending partner for your business. 
 

Call 1-888-987-5884 to get started.


 
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Chris Davis

Swim Atlanta

Years ago, Chris and the Swim Atlanta team were banking with a large financial institution. That relationship turned a bit sour when a complication with a loan occurred. The big bank was quick to point fingers and Chris was forced to fend for his com...
Read the full story

Andy Johnson

GreenCourt Legal Technologies

A crucial part of the GreenCourt business model is processing filing fees for attorneys. This means thousands of financial transactions flow through their system each day. Andy Johnson, CEO of GreenCourt, knew that they would need to work together wi...
Read the full story

Bill Visage

Top Flight Aerostructures

Top Flight Aerostructures became a United Community Bank customer in 2011, 7 years after opening their doors in 2005. Since then, we have had the pleasure of getting to know Bill and his goals and working with him to develop the financial plans to ge...
Read the full story

Megan and Steve Mussman

Dog Culture

When the Mussmans went to finance their dream, Steve had experience with larger banks and knew a local, community bank would be the best fit. They sought a banker who would listen to their goals, know the community, and believe in their mission and s...
Read the full story

Amanda Jones

Carolina Bridal World

When Amanda, Mandi and Connie began, they started out small. “We started in 2002 right down the road in 6,000 square feet,” Amanda explains. However, as their business grew, they needed a bigger space. They also had dreams of opening...
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Dr. Shraddha Patel Kolappa

Clayton Kids Dentistry

Dr. Patel needed a loan to get her new office up and running—to bring her vision to reality. She knew what she was looking for in a bank. “As a working mom who was trying to purchase a practice, there was not a lot of time to do a lo...
Read the full story

Dr. Matthew Barefoot

Oral Surgery & Dental Implant Specialists

Dr. Matthew Barefoot dreamed of owning a dental practice at the beach. With a track record of lending to oral surgeons, he knew United Community Bank was the right choice. “I’m surrounded by a team of professionals that are outstanding...
Read the full story

Chad Odom

Encore Container

Chad Odom knew when Encore Container was looking to expand, he needed a team that could understand their unique needs. United’s SBA lending specialists were the perfect fit to create a custom-tailored financing plan to help his company get acro...
Read the full story

Frank Workman and Will Sykes

Dealers Supply & Lumber Company

“I thoroughly enjoy the relationship we have with Dealers Supply,” says Jana Scroggins, Greenville County (SC) Commercial Lending Division Manager. “I just love that we are constantly in communication, that we both understand each o...
Read the full story

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What term should I choose for my loan?

Frequently Asked Questions

Who do I contact if I have questions about my business loan?

Stop by one of our locations near you to speak with a loan officer.

If you'd like to speak with one of our customer support representatives, please call us at 1-800-UCBANK1 (1-800-822-2651).

I’m switching my hazard insurance to a different company. What do I do?

You need to let us know as soon as possible by fax or mail at the address below that you’ve changed insurance companies.  Please include your name, address and loan number, along with the new policy information.

Mail:
United Community Bank
ISAOA/ATIMA
P O Box 7092
Troy, MI 48007-7092 

Fax: 1-248-710-1630

You may also submit your insurance policy online at http://www.expressinsuranceinfo.com/3076927

Please ensure that the mortgagee clause on the new policy matches the name and address above. 

What number do I call if I have a question about my insurance?

Please call our Insurance Department at 1-888-801-6590 for questions about an insurance notice or if you change insurance providers.

What SEC code should I use when originating ACH transactions?

When you originate ACH, you are directed to select a three-character code that identifies the recipient of the transaction. Please be sure you’re selecting the correct SEC code:

  • Select PPD if the recipient is a person or consumer and written authorization is obtained.
  • Select CCD if the recipient is a company or organization and written authorization is obtained.

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Learning Center

Investing: where to start
There’s an old proverb that sums it up well: “The best time to plant a tree is 20 years ago, but the second best time is now.” Think about how pleased you’ll be with yourself 20 years from now if you start investing today. The fact that you’re here researching your options means you’re on the right track.
 
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9/11 stories from Team United
Today, marks the 20th anniversary of the 9/11 attacks. To commemorate this day, we asked our United team members to tell us what they remember from September 11, 2001. 
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How to recover from a cyberattack

When a business gets hit by a cyberattack, it can take days, weeks or even months to discover. What happens next can feel like a slow-motion train wreck. According to the 2020 Data Breach Investigations Report by Verizon, it takes an average of 280 days to identify and contain a data breach, and the costs can linger long after the incident.

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