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Digital Banking Resources

Need some help with one of our Digital Banking convenience features? We want you to get the most out of your account, which means we will help you harness the power of each United Community Bank digital product. View our library of  resources and  tutorials related to the various features, services and functions of Online and Mobile Banking.
Pay Friends

A quick, easy and secure way to send money to anyone with a mobile phone number or email. This free service is available to all customers enrolled in Online and Mobile Banking with a registered debit card.

Digital Banking eGuide

At home, at the office, out and about on your phone, tablet or laptop, we're here to make your Digital Banking experience easy and convenient. Click here to download a PDF version.

Text Banking

The Text Banking feature allows you to quickly and safely request and receive account information via text message to your mobile device.3 To get started, select Text Enrollment within the Settings menu of Online Banking or the Mobile Banking App.

Business Online Banking Training

See all the features and functionality of our Business Online Banking service in this training video. 

Business Digital Banking eGuide

Whether you’re an enterprise, large corporation or small organization, our flexible Business Online Banking can efficiently serve you. Click here to download a PDF version.

Cash Management Resources

Take a look at this series of reference guides to assist you in your business banking transaction activities and functions. 

Please be aware that our video player does not work on Internet Explorer. To view these Digital Banking video tutorials, please use a different browser like Google Chrome, Firefox or Safari from Apple.

Learning Center

Skimming, Phishing, Smishing, Oh my!

Learn about these common scams and how you can better protect yourself from fraud.
Read Article

The security your money deserves with chip card technology.

United Community Bank Mastercard® debit cards feature embedded chip technology; the global standard of protection against fraud and theft, so you can conduct transactions and withdraw money with greater peace of mind.
Read Article

You, yourself and identity theft.

Your identity is one of the most valuable things you own. It's important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being.
Read Article

Frequently Asked Questions

How can I see current transactions?

  • From the left menu bar,
  • Click or tap the Account Summary tab, all of your accounts will be listed in boxes to the right
  • Click or tap the account box you would like to see the transactions for and all activity should populate.
  • Click or tap the specific transaction you would like to see and if the item is a check the image will populate below the transaction. Transaction details will also display.

Is there any action required to start using United's online banking?

Yes, it is important that you take a few moments to read the following tips to get ready:

  1. Update your browser. An updated browser is the gateway to a better and more secure online financial experience. It's vital to use the most current version of your preferred browser. If you are using Internet Explorer, you will also need to ensure that it is not running in Compatibility Mode. Also, if you would like to register your device and skip the need to enter a Secure Access Code on future visits, be sure to select 'Register Device' during the sign in process and ensure your browser is not set to automatically delete cookies. Visit our Digital Banking Support page to see which browsers are compatible.
  2. Update financial software. If you utilize financial software such as Quicken® or QuickBooks, there will be some additional steps to take to ensure you are able to continue to successfully download transactions from the new Online Banking system.

How do I add/change the accounts that I can view online with Online and Mobile Banking?

You can edit your account nicknames and show or hide account from Settings > Account Preferences.

Our customer support representatives are happy to assist you with adding or changing the accounts you access within online banking.                                                    

For Online & Mobile Banking Support:
Call us toll-free at 1-800-UCBANK1 (1-800-822-2651)
Monday–Friday 8:00am–7:00pm
Saturday 8:00am–12:00pm

For Treasury Management Banking Support:
Call us toll-free at 1-866-270-6100
Monday–Friday 8:30am-5:00pm
Or email us at ecorp@ucbi.com
 

For Email Inquiries:
In order for us to assist you, ALWAYS INCLUDE your bank location, the name on the account, your security answer and a preferred form of contact.  If you would like a customer service representative to call you, please include your phone number and the best time to reach you. For your security, NEVER INCLUDE your identification numbers (social security numbers, etc.) or account numbers.

Is there a limit to how often or how much I can deposit through mobile deposit?

Although you must deposit one check at a time, there is no  limit to the number of checks you can deposit per day. The default maximum dollar  amount that can be deposited in a business day is $1500 (single or combined  transactions). Mobile Deposit eligibility and limits are based on your specific relationship with the bank, such as, account balances, responsible  account usage, etc. If you need to raise or lower the mobile deposit limit, contact your UCB branch for that request.

United Community Bank reserves the right to modify or discontinue this service at any time.

How do I get a Secure Access Code (SAC)?

Secure Access Codes are delivered to you using secure contact information that we have on file for your accounts. When you log in to UCB online banking from a new device or browser, you can choose to have your Secure Access Code delivered via email, text or by phone depending on what contact information we have on file for you.

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